Quality Analyst( International Voice)
IntouchCX · Hyderabad · onsite · Posted 56d ago
₹4.0L - ₹4.5L PA1–4 yrsfulltimeSourced from
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About this role
IntouchCX is hiring Quality Analysts for its International Process. If you have experience in an International Voice Process and are looking to build your career in Quality.
Eligibility Criteria:
- Minimum 1 year of experience in an International Voice Support/International Voice Process (Mandatory)
- Prior Quality Analyst experience is preferred but not mandatory
- Immediate Joiners only
- Graduates (Any Stream)
- Strong communication, analytical, and feedback delivery skills
Key Responsibilities:
- Monitor and evaluate customer interactions to ensure compliance with quality standards
- Conduct call audits and provide constructive feedback to improve agent performance
- Identify trends, process gaps, and improvement opportunities
- Maintain quality scorecards and generate quality reports
- Collaborate with Operations and Training teams to drive continuous improvement
- Ensure adherence to organizational policies and customer service standards
Work Schedule:
- 24/7 Rotational Shifts
- 5 Days Working
- 2 Rotational Week Offs
Compensation & Benefits:
- CTC up to 4.5 LPA
- Two-way cab facility within a 25 km radius
- 5,000 per month Travel Allowance for employees opting for self-commute (over and above the offered CTC)
- Opportunity to build a rewarding career with a global customer experience organization
Sourced from naukri
Skills
Customer RetentionClient SuccessCommunication Skills
About IntouchCX
IntouchCX
BPO
3.3k+
employees
2001
25 years old
Winnipeg, Manitoba
Canada
₹4L – ₹4.5L PA
This role
About
We have built a culture around our people. By empowering our team members, we exceed your customers' expectations. A win for you is a win for us. Our solutions deliver unmatched customer experiences and actionable insights while leveraging our technology and innovation to improve performance and engagement. We do all this while remaining true to the culture and brand identity of our partners. Our 10 Things are the guiding principles that challenge us to lead with purpose and drive. They inform every team member, of every solution and every goal. As a company and as individuals, we know our ‘why’ and are driven to achieve it every day. It’s what helps us go above and beyond to guide our clients and each other. While we have bold growth goals, we’ll never sacrifice the thing that makes us who we are: our soul. It continues to shape our culture and partnerships. We work in a dynamic, ever-changing environment. We work with purpose and seize opportunities to set new industry standards.
Industries
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