Quality Analyst - International Voice Process (Customer Service)

Greetings From Hexaware technologies!!

We have openings for Quality Analyst - international Process

Must have On Paper International BPO Experience on Paper atleast 2 years

Role & responsibilities

• 2+ years on papers experience as Quality Analyst is required..
• Strong knowledge in 7Qc Tools, Call audits, call Monitoring, Call calibration, Feedback & coaching ( sandwich method)
• Experience into BPO industry & experience with 7QC is mandatory.
• Expertise into international process mandatory(medical billing & healthcare domain not considered)
• Providing active feedback to agents & generating audit trends as defined or as per critical needs without compromising total target audits in 80% of available time.
• Implementing Quality Monitoring Standards & Monitoring ID movements/follow-up taking corrective towards improvement.
• Coordinate for calibration sessions and adherence towards enhancing calibrated process.
• Note - QA International BPO Process Experience for atleast 2 years is Mandatory to apply in this Role

Note - 1 Year of Quality Analyst Experience on paper from BPO Background is Mandatory To apply in this role

Shifts: 11 AM To 11 PM (Any 9 hour Window )

5 days working 2 week off

Notice period: Immediate Joiner to 30 days preferred

Location - Ghansoli Navi Mumbai ( Not considering out of boundary Candidates)

Interested candidates please share updated resume on [phone removed] - Laiba ( with a Tag line of " Interested in International Quality Analyst role"