Quality Analyst - International - Chennai

Role: Quality Analyst

Industry: BPO

Process: Inbound customer service

Notice Period: Only Immediate joiners to 30 days' notice

5 days working with 24/7 rotational shift.

• 2+years documented experience as Quality Analyst is required.
• Experience into BPO industry and experience into international process is mandatory.
• Hands on experience into 7QC is mandatory.
• Providing active feedback to agents & generating audit trends as defined or as per critical needs without compromising total target audits in 80% of available time.
• Implementing Quality Monitoring Standards & Monitoring ID movements/follow-ups taking corrective measures towards improvement.
• Coordinate for calibration sessions and adherence towards enhancing calibrated process.

interested candidates mail your CV to: [email removed]