{"@context":"https://schema.org","@type":"JobPosting","title":"Quality Analyst - International Call Quality - Gurgaon","description":"

Roles and Responsibilities

Conduct call audits to ensure compliance with quality standards and industry regulations.
Perform root cause analysis (RCA) on calls to identify areas for improvement.
Utilize QC tools such as 7QC, Pareto Analysis, and Voice Audits to evaluate call quality.
Collaborate with team members to resolve issues and implement corrective actions.
Participate in quality monitoring activities to maintain high-quality service delivery.

Desired Candidate Profile

4-9 years of experience in international call quality assurance or related field.
Strong understanding of call calibration, call monitoring, and call quality principles.
Proficiency in using various QC tools such as 7QC Tools, Pareto Analysis software etc. .
Excellent communication skills with ability to work effectively with cross-functional teams.

Interested candidate can share updated resume to brindha@gojobs.biz

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