Quality Analyst - International Banking Immediate joiners

We are seeking a highly skilled Quality Analyst with experience in the International Banking/BFSI domain. The ideal candidate should have strong knowledge of quality management processes, transaction monitoring, and expertise in 7 QC Tools. The candidate will be responsible for ensuring service excellence, process adherence, compliance, and continuous improvement initiatives within banking operations.

Key Responsibilities

• Conduct quality audits and evaluate banking operations, customer interactions, and transaction processes.
• Monitor process compliance, regulatory adherence, and quality standards.
• Analyze quality performance metrics and identify areas for process improvement.
• Utilize 7 QC Tools (Pareto Chart, Cause & Effect Diagram, Check Sheets, Histograms, Scatter Diagrams, Control Charts, and Flowcharts) to perform root cause analysis and drive quality improvements.
• Prepare and present quality reports, scorecards, and performance dashboards to stakeholders.
• Collaborate with operations, training, and process teams to implement corrective and preventive actions.
• Conduct calibration sessions and provide constructive feedback to improve team performance.
• Ensure adherence to banking regulations, internal controls, and organizational quality standards.
• Support process improvement projects and quality initiatives to enhance operational efficiency.
• Participate in client reviews and quality governance meetings.

Required Skills & Qualifications

• Bachelor's degree Any
• 2-7 years of experience as a Quality Analyst in the International Banking/BFSI domain.
• Strong understanding of banking operations, financial products, KYC, AML, and customer service processes.
• Hands-on experience with 7 QC Tools and quality improvement methodologies.
• Knowledge of quality frameworks, process improvement techniques, and root cause analysis.
• Excellent analytical, problem-solving, and reporting skills.
• Strong communication and stakeholder management abilities.
• Proficiency in MS Excel, PowerPoint, and quality reporting tools.

Preferred Qualifications

• Lean Six Sigma Green Belt/Yellow Belt certification.
• Experience in international banking operations, retail banking, commercial banking, or back-office banking processes.
• Exposure to process improvement and quality management systems.

What We Offer

• Competitive salary and benefits package.
• Career growth opportunities within the banking domain.
• Dynamic and collaborative work environment.
• Learning and development opportunities.

Note: Candidates should be immediate joiners and flexible to work in rotational shifts. Experience in International Banking Quality Assurance and 7 QC Tools is mandatory.

Preferred candidates can share your profiles to

[email removed]

#[phone removed]