Quality Analyst - Ecommerce | US
Lalit Gayen · Pune · onsite · Posted 58d ago
₹3.5L - ₹6.5L PA3–8 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Quality Analyst E-Commerce Seller Support
Location: Pune
Experience: 3+ Years
Shift: Rotational US Shift
Key Responsibilities:
- Conduct quality audits and ensure adherence to defined quality standards and SLAs.
- Provide feedback, call listening sessions, and drive quality improvement initiatives.
- Identify performance gaps and work with Operations & Training teams on improvement plans.
- Prepare daily, weekly, and monthly quality reports and performance analysis.
- Handle quality escalations, RCA, and corrective action plans.
Requirements:
- 3+ years of experience in an International E-Commerce/BPO environment.
- E-Commerce Seller Support experience preferred.
- Graduate from a recognized university.
Sourced from naukri
Skills
Customer ServiceCall BargingCall AuditCall MonitoringCall QualityQuality MonitoringCall CalibrationQuality Analysisquality improvementQuality ComplianceQuality AssuranceQuality Controlquality managementQuality Auditquality check