Quality Analyst - E - Commerce Support

Job Summary

Quality Analyst Jobs Bangalore | Call Center BPO Hiring Quality Analyst E-Commerce Support Bangalore, India

Are you an experienced QA professional with a sharp eye for detail and a strong background in e-commerce customer service operations Fusion CX is hiring a Quality Analyst at our Bangalore location to support our growing e-commerce vertical. If you have over two years of experience in quality assurance within BPO or CX environments, this role offers you the opportunity to shape customer excellence in one of the most dynamic call center jobs and customer service roles in Bangalore. Whether you are seeking Bangalore jobs that value precision, process knowledge, and continuous improvement or looking to grow into quality leadership, this is your chance to make a measurable impact. Apply now to join Fusion CX Bangalore as a Quality Analyst and help us raise the bar for service excellence.

Responsibilities

What you will do as a quality analyst in Fuswion CX in Bangalore:

• Monitor and evaluate customer interactions across multiple channels to ensure process compliance and maintain high-quality communication.
• Audit calls, chats, and transactions to assess agent performance against predefined quality benchmarks.
• Identify gaps in customer handling, process adherence, and service delivery.
• Provide constructive feedback and coaching to frontline teams to improve quality scores.
• Collaborate with Training and Operations teams to support targeted upskilling and process improvement initiatives.
• Maintain quality dashboards, generate reports, and present actionable insights to stakeholders.
• Conduct RCA on defects and assist in developing preventive quality strategies.
• Ensure adherence to compliance standards, customer privacy, and regulatory guidelines.

Requirements

What you will need to succeed as a quality analyst in Bangalore:

• Graduate in any discipline (mandatory)
• Minimum 2 years of experience as a Quality Analyst in BPO or customer support, with exposure to e-commerce processes
• Strong understanding of QA metrics, call audit procedures, and CSAT/DSAT analysis
• Excellent communication, feedback delivery, and documentation skills
• Proficient in MS Excel, reporting tools, and QA documentation
• Ability to work in a fast-paced environment and support multiple teams
• Willingness to work from the Bangalore office

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