GURUGRAM · FULLTIME
Quality Analyst - Domestic
TP
Gurugram · onsite · Posted 11d ago
Sourced from
Undisclosed0–4 yrsfulltimeGurugram
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Section · 01
About this role
Roles and Responsibility
- Conduct thorough quality audits to ensure compliance with industry standards and company policies.
- Develop and implement effective quality control processes to enhance customer satisfaction.
- Collaborate with cross-functional teams to identify areas for improvement and implement changes.
- Analyze data and trends to identify patterns and opportunities for quality improvement.
- Provide coaching and feedback to team members to improve performance and adherence to quality standards.
- Develop and maintain quality metrics and reports to track progress and performance.
Job Requirements
- Minimum 2 years of experience in quality analysis or a related field.
- Strong knowledge of quality management principles and practices.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work in a fast-paced environment and meet deadlines.
- Strong analytical and organizational skills with attention to detail.
- Experience working with call monitoring software and other quality tools.
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Section · 02
Skills
customer satisfactionquality improvementQuality Controlcompliancequality managementQuality AnalystCoaching