Quality Analyst|Domestic
TP · Mumbai · onsite · Posted 50d ago
Undisclosed0–4 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Roles and Responsibility
- Monitor and evaluate call quality to ensure high standards of customer service.
- Develop and implement effective quality control processes to identify areas for improvement.
- Collaborate with team members to provide coaching and feedback on performance.
- Analyze data and trends to identify process improvements and recommend changes.
- Develop and maintain reports to track quality metrics and progress.
- Participate in training and development programs to enhance skills and knowledge.
Job Requirements
- Strong analytical and problem-solving skills with attention to detail.
- Excellent communication and interpersonal skills, with the ability to work effectively in a team.
- Ability to adapt to changing priorities and deadlines in a fast-paced environment.
- Strong knowledge of quality control processes and procedures.
- Experience with CRM software and other relevant tools.
- Ability to maintain confidentiality and handle sensitive information with discretion.
Sourced from naukri
Skills
Customer ServiceCall QualityCustomer Experience ManagementcrmQuality ControlbpoQuality AnalystCoaching