Quality Analyst - Customer Service/International Sales

Quality Analyst Sales

Department: Quality Assurance / Sales

Vacancies: 1

Reports To: Contact Center Manager / Sales Manager

Key Responsibilities:

• Monitor and audit inbound and outbound sales calls.
• Evaluate sales techniques, product knowledge, objection handling, and process compliance.
• Identify process deviations, and missed sales opportunities.
• Provide feedback and coaching to improve sales quality and performance.
• Prepare QA reports, conduct calibrations, and track improvement actions.

Requirements:

• Graduate is preferred.
• 1-3 years of experience in QA, Sales, or Contact Center Operations.
• Strong analytical, communication, reporting, and evaluation skills.