Quality Analyst @CallAuditor
Home Bazaar Services · Mumbai · onsite · Posted 1d ago
About a minute. You'll make an account on the way through.
About this role
Greetings from Homebazaar.com....!
Visit Official Website: www.Homebazaar.com
Who are we?
Home Bazaar Services Pvt Ltd is the leading Property Advisor in India which has tuned and upgraded with each and every scratch of the real estate sector. With past experience and immense exposure to this service, we understand the needs of customers and strive hard to meet the same. With the help of the most experienced support system, Homebazaar.com has gone a long way to achieving success in a short span of time. We have also been awarded the best-winning property service company in Mumbai for the Quarter 2020 - 2022. Also have expanded our routes in Pune & Kolkata region.
We market our projects through our brand Homebazaar.com. For more details please visit our company website: www.homebazaar.com
What is our requirement?
Role: Quality Audit
Job Location : Vashi, Navi Mumbai
Experience : 4 Years to 10 Years
Responsibilities:
Be responsible for running auditing activities through multifaceted activities via phone, chat, visits and mysterious audits to assure 100% process and performance adherence.
Listen to and evaluate recorded sales calls to ensure accuracy, compliance, and effectiveness of communication.
Assess calls against defined quality parameters such as tone, script adherence, customer handling, and closure approach.
Identify errors, deviations, or non-compliance in sales conversations.
Track recurring issues and highlight areas of concern for corrective action.
Share quick and constructive feedback with sales teams to improve communication quality and customer engagement.
Work closely with team leaders to ensure prompt resolution of identified errors.
Prepare quality reports and dashboards highlighting performance trends, improvement areas, and compliance status.
Present insights and updates to management to support data-driven decision-making.
Identify process loopholes or missed opportunities in sales calls.
Recommend process enhancements and training interventions to improve overall call quality and conversion.
Why Join Us?
Excellent Inputs & Real Time Support given by management to achieve realistic targets
Pre-generated quality leads provided by the Homebazaar.com
Professional development & career advancement opportunities within the Homebazaar.com
Young & Vibrant work Culture.
SKILLS REQUIRED:
Strong listening and analytical skills with attention to detail.
Ability to deliver constructive feedback in a clear and professional manner.
Knowledge of sales processes, call etiquettes, and customer handling.
Good reporting, documentation, and presentation skills.
Problem-solving mindset with the ability to identify root causes and suggest improvements.
Proficiency in MS Excel/Google Sheets and basic reporting tools.
Salary Offered: Best in Industry
Reimbursement of fixed travelling & actual mobile expenses.
How to Apply?
Kindly share your resume on [email removed] and for more details contact on [phone removed]
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