Quality Analyst - Call Center - Bengaluru - J.P. Tech Park - JM

• Monitor and evaluate customer interactions to ensure high-quality service delivery.


• Develop and implement effective quality control processes to identify areas for improvement.


• Collaborate with team members to resolve customer complaints and concerns professionally.


• Analyze data and trends to identify patterns and areas for improvement in quality metrics.


• Provide coaching and feedback to team members on their performance and adherence to quality standards.


• Participate in continuous improvement initiatives to enhance overall quality of services.

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