QMS Lead & Market Quality Management

Job Title: QMS Lead & Market Quality Management

Location: Bangalore, India

If youve worn a pair of glasses, we’ve already met. We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products and world-renowned brands.

Join our global community of dedicated employees driving transformation in the eyewear and eyecare industry.

Your Role

Reporting to the Quality Leadership Team, you will lead and manage the Quality Management System (QMS) and Market Quality activities for ophthalmic lens manufacturing, edging, and mounting operations in India. You will ensure compliance with regulatory and quality standards while driving customer satisfaction and continuous improvement initiatives.

Main Responsibilities

Quality Management System (QMS)

Own and implement the Quality Management System for ophthalmic lens manufacturing, edging, and mounting operations

Ensure compliance with ISO 13485:2016 and CDSCO MDR 2017 requirements

Establish, maintain, and continuously improve QMS processes for Class A ophthalmic devices

Lead Management Reviews, Internal Audits, CAPA closures, and compliance monitoring

Maintain audit calendars, compliance dashboards, SOPs, Work Instructions, Quality Manuals, and quality documentation

Manage document control processes and ensure adherence to regulatory standards

Market Quality Management

Manage post-market surveillance activities, complaint investigations, and field quality feedback for ophthalmic lenses and mounted spectacles

Monitor claims, returns, customer surveys, market feedback, and manufacturing quality trends

Identify recurring issues and implement corrective and preventive actions (CAPA)

Drive continuous improvement projects in collaboration with Operations, Technical, and Regional Quality teams

Monitor new product launches post-release to ensure product quality and customer satisfaction

Supplier Quality & Compliance

Approve suppliers and vendors after quality audits

Monitor supplier quality performance through ratings, non-conformance reports, and corrective actions

Ensure supplier compliance with company quality and regulatory standards

Stakeholder Management & Leadership

Independently lead quality-related projects and act as a QMS subject matter expert

Collaborate with cross-functional teams and senior leadership to resolve quality issues and drive improvements

Support a culture of quality, compliance, and customer-centricity across the organization

Candidate Profile

Experience

10+ years of experience in Quality Management within Medical Devices, Manufacturing, or related industries

Proven experience in leading large-scale transformation and certification projects in multicultural environments

Strong exposure to QMS implementation, audits, CAPA management, and regulatory compliance

Experience in ophthalmic, healthcare, or medical device industries preferred

Technical Expertise

Strong knowledge of ISO 13485:2016 and CDSCO MDR 2017 regulations

Expertise in Internal Audits, CAPA, Supplier Quality Management, and Post-Market Surveillance

Strong analytical and problem-solving capabilities

Experience in quality improvement and compliance monitoring systems

Key Skills & Competencies

Strong leadership and stakeholder management skills

Customer-oriented mindset with focus on quality excellence

Excellent communication and collaboration abilities

Strong analytical thinking and decision-making skills

Ability to independently facilitate meetings and drive projects

High level of ownership and accountability

Educational Qualification

Bachelor’s or Master’s degree in Science or related field

Languages

Proficiency in English

Knowledge of regional languages is an advantage

What’s in it for you?

Access to cutting-edge learning and development platforms

Opportunity to work on global quality and transformation initiatives

Exposure to international quality standards and best practices

Career growth opportunities within a global organization

Collaborative and inclusive work culture

Recruiting Process

Our recruitment process may vary. If you are shortlisted, our recruitment team will guide you through the next steps of the hiring process.

Diversity & Inclusion Commitment

We are committed to creating an inclusive environment for all employees. We celebrate diversity and provide equal opportunities to all employees regardless of race, gender, ethnicity, religion, disability, sexual orientation, or any other characteristic that makes each individual unique.