QA QC Manager

Key Responsibilities

1. Raw Material Quality
• Quality inspection and approval of tea leaves/tea grades, flavors, herbs and other ingredients.
• Establish specifications and sampling plans for incoming materials.
• Supplier quality evaluation and COA verification.
• Monitor supplier non-conformities and CAPA.
2. Tea Quality & Sensory Evaluation
• Evaluate tea for appearance, color, aroma, liquor, taste, strength and consistency.
• Conduct tea tasting/cupping and blend evaluation.
• Maintain product-wise quality specifications.
• Monitor batch-to-batch consistency.
3. Process Quality Control
• Monitor quality parameters during blending, processing and packing.
• Ensure compliance with approved SOPs and process specifications.
• Monitor packing weight, sealing, coding, labelling and packaging quality.
• Release finished goods only after satisfactory quality verification.
4. Laboratory Management
• Manage QC laboratory and QC team.
• Chemical and physical testing including moisture, ash, TDS and other applicable parameters.
• Coordinate microbiological and external laboratory testing.
• Calibration and verification of laboratory instruments.
5. Food Safety & Compliance
• Ensure compliance with FSSAI, GMP, GHP, HACCP, ISO 22000/BRCGS and customer requirements.
• Maintain food safety and quality documentation.
• Participate in food safety risk assessment, CCP/OPRP monitoring and verification.
• Support USFDA/export compliance where applicable.
6. BRC/ISO Audit
• Prepare and maintain documentation for BRCGS and ISO audits.
• Conduct internal audits.
• Coordinate customer, certification and regulatory audits.
• Ensure timely closure of audit NCs and observations.
7. CAPA & Customer Complaints
• Investigate quality complaints and deviations.
• Conduct Root Cause Analysis (RCA).
• Prepare and implement CAPA.
• Monitor effectiveness of corrective actions.
8. Hygiene & GMP
• Monitor factory hygiene, employee hygiene and sanitation.
• Conduct GMP/GHP inspections.
• Monitor pest control, cleaning and sanitation activities.
• Conduct hygiene training for workers and staff.
9. Team Management
• Lead QC Chemists, QA Executives, Microbiologists and laboratory staff.
• Prepare training plans.
• Set KRAs/KPIs for the QA/QC team.
• Ensure proper shift-wise quality monitoring.
10. Management Reporting

• Prepare monthly quality reports.
• Track customer complaints, rejections, rework, wastage, and NCs.
• Report quality trends and improvement actions to management.

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