QA Lead

What you ll do

• Lead Workforce Operations: Drive day-to-day workforce management for Clippers, Graders, Regraders, SMEs, and ICs across shifts/sites, optimizing staffing, capacity planning, and throughput against SLA targets.
• Implement Quality Systems Methods: Maintain the QMS and apply structured methods (RCA, CAPA, FMEA, 8D, SPC) to address recurring defects, calibration drift, gold-sample injections, and consensus checks.
• Own SOPs Process Standards: Build, version-control, and continuously iterate SOPs for existing and new program launches, ensuring floor adoption and structured QA onboarding/re-calibration paths.
• Bridge Cross-Functional Teams: Translate engineering data requirements into floor-executable QA criteria, report field issues back with evidence, and represent QA in program launches and crisis calls.
• Drive Data-Led Quality: Monitor and analyze key QA metrics-defect/reject rates, inter-grader agreement (kappa), gold-sample pass rates, yield, and escalation volume-to root out quality degradation with data.

What we re looking for

• Distributed QA/QC Leadership: Proven experience managing large or dispersed grading/QA teams across multiple shifts or sites.
• Quality Methods Depth: Strong working command and practical application of RCA, CAPA, FMEA, 8D, SPC, and QMS frameworks.
• Analytical Data-Driven Mindset: Proven track record of building and interpreting quality dashboards, interrogating metrics, and quantifying operational trade-offs.
• Stakeholder Communication Skills: Clear, structured communication skills across all levels-upward to leadership, cross-functionally with engineering, and directly to floor teams.
• Hands-on, High Ownership: A proactive problem-solver who thrives on the floor building processes and tackling operational challenges directly, rather than just administering them.

What success looks like

• QA metrics (defect rates, inter-grader agreement/kappa, gold-sample pass rates) show clear, measurable improvement across all programs.
• Quality issues and calibration drifts are caught early, analyzed via structured methods (RCA/CAPA/8D), and systematically resolved.
• SOPs are systematically updated, version-controlled, and seamlessly adopted on the floor with full operational alignment.
• Engineering requirements are accurately translated into actionable floor criteria, enabling smooth program launches and rapid feedback loops.
• Grading and QA operations scale smoothly across teams, shifts, and locations with balanced staffing and clear role execution.

Our Values

• Empathy, Trust Candor We put ourselves in the shoes of our colleagues and customers and don t shy away from uncomfortable conversations, instead building trust through honest and direct feedback.
• Bias for Action We practice high-velocity decision-making, clear-eyed that we often operate with incomplete information. Growing quickly means it s OK to be wrong, so long as we learn from our mistakes and course correct!
• Always Be Learning We re a curious bunch, and with AI transforming our workplace we encourage everyone to learn from each other, compounding our knowledge and experience to help us change an entire industry.
• Act Like an Owner We work long, hard, and smart, building products that delight our users and drive growth. Your ability to impact Instawork is limited only by your courage and conviction, not your job description.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.