QA Lead

Job Summary

We are looking for an experienced QA Lead with 8-10 years of experience, preferably in the Life Insurance domain, to lead end-to-end quality assurance activities across insurance applications. The candidate will be responsible for test strategy, planning, execution, defect management, team leadership, and ensuring high-quality releases across application, integration, and production environments.

Responsibilities

• Lead the complete QA lifecycle including requirement analysis, test planning, test execution, defect management, and closure.
• Prepare Test Strategy, Test Plan, Test Scenarios, Test Cases, RTM, and Test Summary Reports.
• Review business and functional requirements and identify test coverage, gaps, dependencies, and risks.
• Lead functional, integration, regression, system, smoke, sanity, and end-to-end testing.
• Ensure comprehensive testing of Life Insurance business processes, including: New Business / Proposal Policy Issuance, Underwriting, Premium Calculation, Policy Servicing, Endorsements, Renewals, Claims, Lapse / Revival, Surrender / Maturity, Agent/Broker processes, Customer onboarding, Payment and collection.
• Coordinate with Business Analysts, Developers, Product Owners, Project Managers, and business teams.
• Manage the QA team, allocate testing activities, track progress, and ensure timely delivery.
• Review test cases and ensure adequate functional and business coverage.
• Manage defects through the complete lifecycle and conduct defect triage with stakeholders.
• Analyze root causes of critical/repeated defects and drive preventive actions.
• Track QA metrics such as test execution %, defect density, defect leakage, reopen rate, and test coverage.
• Coordinate SIT, UAT, pre-production, and production validation activities.
• Support release planning and provide QA sign-off based on defined quality criteria.
• Identify testing risks, dependencies, and bottlenecks and communicate them proactively.
• Mentor junior QA engineers and establish QA best practices and standards.
• Ensure adherence to defined QA processes, documentation, and quality standards.
• Participate in production issue analysis and support RCA for defects reported after release.

Required Technical Skills

• Strong experience in Manual Testing and QA processes.
• Good knowledge of STLC, SDLC, Defect Life Cycle, and QA methodologies.
• Strong experience in: Functional Testing, Integration Testing, Regression Testing, System Testing, End-to-End Testing, Smoke/Sanity Testing, UAT Support.
• Good hands-on experience with SQL/Database validation.
• Experience in API testing using Postman or similar tools.
• Good understanding of REST APIs and JSON/XML validation.
• Experience with defect/test management tools such as Jira, Azure DevOps, ALM, or similar.
• Good understanding of Agile/Scrum methodologies.
• Experience in test estimation, planning, execution tracking, and reporting.
• Knowledge of automation testing concepts is an added advantage.

Life Insurance Domain Skills

• The candidate should have strong understanding of Life Insurance business processes, preferably covering: New Business Policy Administration, Proposal Processing, Underwriting, Premium Benefits, Policy Issuance, Policy Servicing, Policy Alterations, Renewal, Lapse, Revival, Surrender, Maturity, Claims Processing, Agent/Advisor Management, Commission, Payment Gateway/Collection, Customer/Policy Portal, Regulatory and compliance-related validations.

Leadership / Stakeholder Management

• Lead a QA team of testers and manage day-to-day testing activities.
• Conduct test case and defect review sessions.
• Coordinate with multiple teams and stakeholders.
• Provide daily/weekly QA status reports.
• Communicate testing risks, issues, dependencies, and release readiness to management.
• Drive continuous improvement in QA processes and testing efficiency.
• Strong analytical, problem-solving, communication, and leadership skills

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.