QA Engineer – Smart TV & Set-Top Box

Project -Platform-Sustaining

Media & Entertainment –
This project involves the engineering and quality assurance for a Tier-1 Global Streaming Platform. The team is responsible for ensuring the reliability of the Operating System across a diverse fleet of devices (TVs and Players) already in the market. The environment is fast-paced and requires close collaboration with the client’s core engineering unit to troubleshoot live issues, validate firmware maintenance releases, and ensure a seamless viewer experience worldwide.

Core Experience: 4 to 6 years of hands-on experience in validation and testing of Smart TVs, Set-Top Boxes (STBs), or embedded multimedia devices.

OS & Platform Knowledge: Deep familiarity with testing proprietary TV Operating Systems, including firmware updates, sideloading builds, and navigating developer modes.

Technical Debugging: Proficiency in Root Cause Analysis (RCA); must be able to capture and analyse system logs (via Serial, Telnet, SSH) to identify failure points rather than just reporting bugs.

Domain Knowledge (OTA/OTT):

Strong understanding of OTT (Over-the-Top) streaming workflows, including video playback, buffering, and A/V sync analysis.

Knowledge of OTA (Over-the-Air) broadcast standards (ATSC, DVB, ISDB) and tuner functionality.

Networking: Solid knowledge of Router Configuration, Wi-Fi stability (2.4/5GHz),
Good to have knowledge of DNS and packet analysis using tools like Wireshark.

Communication: Excellent verbal and written communication skills are mandatory, with specific experience interacting with clients or teams located in different geographical time zones.

Automation: Basic proficiency in Python scripting for automating repetitive tasks.

Tools: Hands-on experience with defect tracking and test management tools (e.g., JIRA, TestRail).

Education: B.E/B.Tech in Electronics & Communication, Computer Science, or equivalent.

End-to-End Product Validation: Execute functional, regression, and sustaining test cycles on Smart TV and STB platforms to ensure OS stability and compliance with product specifications.

Root Cause Analysis & Logging: Go beyond standard test execution by capturing logs (Serial/System logs) and performing initial debugging to isolate the root cause of crashes or defects before escalating to development.

Hybrid Testing (OTA & OTT): Validate both live broadcast features (channel scanning, signal strength, EPG) and streaming application performance (video start time, adaptive bitrate switching) across various network conditions.

Client Collaboration: Act as the primary technical interface for the client; attend triage meetings with global engineering teams, providing detailed status updates and clarifying technical queries across time zones.

Defect Reporting: Create comprehensive bug reports including steps to reproduce, system logs, and network captures; verify fixes and manage the defect lifecycle in JIRA.

Network & Environment Setup: Configure and maintain complex test environments, including specific router settings and network simulations, to replicate customer issues.

Automation Support: Identify automation opportunities and maintain and execute basic Python scripts to improve testing efficiency.

Exciting Projects: We focus on industries like High-Tech, communication, media, healthcare, retail and telecom. Our customer list is full of fantastic global brands and leaders who love what we build for them.

Collaborative Environment: You Can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities!

Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules, opportunities to work from home, and paid time off and holidays.

Professional Development: Our dedicated Learning & Development team regularly organizes Communication skills training(GL Vantage, Toast Master),Stress Management program, professional certifications, and technical and soft skill trainings.

Excellent Benefits: We provide our employees with competitive salaries, family medical insurance, Group Term Life Insurance, Group Personal Accident Insurance , NPS(National Pension Scheme ), Periodic health awareness program, extended maternity leave, annual performance bonuses, and referral bonuses.

Fun Perks: We want you to love where you work, which is why we host sports events, cultural activities, offer food on subsidies rates, Corporate parties. Our vibrant offices also include dedicated GL Zones, rooftop decks and GL Club where you can drink coffee or tea with your colleagues over a game of table and offer discounts for popular stores and restaurants!