QA COE Program Lead

Must Have

• 12+ years QA / Quality Engineering experience.
• 5+ years QA leadership / QA COE / TCoE experience.
• Proven experience establishing QA governance and operating models.
• Strong QA strategy and maturity assessment experience.
• Experience defining QA KPIs, quality gates and dashboards.
• Strong Agile / Scrum / DevOps knowledge.
• Experience with automation and CI/CD.
• Strong client-facing, stakeholder management and presentation skills.

Good to Have

• Built QA COE / TCoE from scratch.
• AI-assisted testing experience.
• Data Lake / Data Quality testing.
• Performance / Security testing knowledge.
• Power BI / Tableau.

Key Responsibilities

• Own end-to-end implementation of the QA COE operating model.
• Lead QA landscape assessment, maturity assessment and gap analysis.
• Define COE governance, authority model, RACI, escalation framework and standards.
• Establish QA quality gates, release governance and Go/No-Go framework.
• Lead Xome.com and B2B pilot implementation and track outcomes.
• Define QA strategy, testing standards, coverage and traceability framework.
• Establish QA KPI framework including FT Pass Rate, defect density, coverage and leakage.
• Drive automation, AI-assisted QA, coaching, adoption and COE handover.