QA Assistant Manager

Job Summary

Fusion CX is hiring an experienced Assistant Manager - Quality Assurance in Mohali for a high-impact operational quality role within a fast-paced customer experience environment. If you are exploring jobs in Mohali, quality assurance jobs in Mohali, or BPO QA jobs in Mohali, this opportunity offers the chance to lead quality initiatives, strengthen compliance standards, and drive operational excellence across business processes. This role is ideal for professionals with strong analytical skills, quality management expertise, and the ability to improve performance through structured audits, reporting, process improvement, and team support. You will play a critical role in maintaining quality standards, identifying operational gaps, and supporting continuous improvement initiatives.

About the Role

As an Assistant Manager - Quality Assurance, you will oversee quality monitoring processes, support operational compliance, and help improve overall service quality through structured analysis and reporting. You will collaborate with operations and leadership teams to ensure quality standards, process adherence, and continuous improvement across workflows.

Key Responsibilities

• Interpret, implement, and maintain company quality assurance standards and processes
• Conduct quality inspections, audits, and testing to ensure operational compliance and service quality
• Track, document, and report quality performance metrics and operational trends
• Perform root-cause analysis and recommend corrective and preventive actions
• Investigate quality concerns and ensure resolution according to internal guidelines and compliance standards
• Develop and improve procedures related to quality monitoring, complaint handling, and documentation
• Monitor risk-management procedures and maintain issue tracking logs
• Prepare internal quality reports, audit summaries, and performance insights for leadership review
• Support training and coaching initiatives for quality standards, systems, and operational processes
• Collaborate with operations teams to drive process improvements and service excellence initiatives

Qualifications

• A graduation in any discipline
• Prior experience in Quality Assurance, Quality Audits, or Operational Compliance preferred
• Strong understanding of quality assurance methods, standards, and reporting processes
• Excellent analytical, problem-solving, and decision-making skills
• Strong computer proficiency, including reporting tools, spreadsheets, and database management
• Ability to interpret trends, identify gaps, and recommend process improvements
• Strong communication and stakeholder coordination skills
• Ability to work effectively in a fast-paced operational environment

This job vacancy in Mohali is ideal for candidates exploring QA jobs in Mohali, quality analyst jobs in Mohali, BPO quality assurance jobs, or assistant manager jobs in Mohali. If you are passionate about operational quality, compliance, and process excellence, this role offers the right platform to grow your career.

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