QA Analyst - Quality Service

Responsibilities:

• Audit transactions, identify and rectify errors, provide feedback and ensure errors are within acceptable limits.
• Analyze, Create and review quality reports with management team. Implement procedures and policies that ensure error free products
• Conduct regular audits on governance model.
• Audit process on quality compliance, identify non compliance and implement action plans to ensure all NCs are closed on time.
• Create/update process documentation that identifies hand off points, changes to procedures as per agreement with on shore teams.
• Assist in hiring new resources.
• Train new resources as per standard training process and documents
• Evaluate suitability of resources for go live
• Monitor progress of new resources and recommend for confirmation.

Required Candidate profile

•  Should have min 1 yr of exp in Quality
• should be flexible working for 6 days