Q2R HR Helpdesk

Given your work experience, we believe it would be a great opportunity for you to progress in your career at Capgemini.

Q2R HR Helpdesk (Customer Service international BPO experience)

Location: Mumbai

Experience: 3.5 - 10 Years

Must Have

• Strong process knowledge in workforce administration/Employee data administration
• Strong project management skills applied in a business/corporate environment
• Experience in managing multiple design project
• Strong client management and team management skills
• Experience of managing employee life cycle activities like personal/job/pay changes, HR documentation, New hire/onboarding, transfers, leave & absences, promotions, relocations, separations, etc.
• System data entry experience (Workday, ServiceNow, SuccessFactors, etc.)
• Handle employee requests according to the project deadlines - Handle complex problems raised by client and provide solution
• Handle client communication and client Reporting
• Excellent job organization and time management skills
• Attention to details and very good analytical skills;
• Good communication skills
• Interaction with Client daily via phone, chat and email, work on resolving HR related issues, cooperate with other delivery team members