Punjabi Customer Service Representative
BIG Language Solutions · Noida · onsite · Posted 61d ago
Not disclosed1–3 yrsfulltimeSourced from
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About this role
About This Job
BIG Language Solutions
Location: Noida, Uttar Pradesh, India
Work Mode: On-site
Industry: Translation and Localization,Business Consulting and Services
Job Description
Job Summary: We are seeking skilled and experienced Language Interpreters fluent in English and second language to support U.S.-based customers. The ideal candidate will have prior exposure to international call center environments and hands-on experience in live interpretation. The interpreter will provide real-time consecutive or simultaneous interpretation during customer calls, ensuring accurate, confidential, and culturally appropriate communication. This role demands professionalism, adaptability, and the ability to perform effectively in a fast-paced, high-volume support environment.
Key Responsibilities
Deliver real-time consecutive or simultaneous interpretation between English and the assigned second language during live customer calls.Facilitate clear and accurate communication between U.S. clients and non English-speaking customers.Ensure complete accuracy by relaying information without omissions, additions, or alterations. Maintain confidentiality and handle sensitive customer information with the highest level of discretion.Preserve tone, intent, and cultural context while interpreting conversations.Adhere to defined call-handling metrics, quality standards, compliance guidelines, and client-specific protocols.Collaborate with Team Leads and Quality Assurance teams to improve interpretation quality and customer satisfaction. Stay updated on terminology, cultural nuances, and client process updates relevant to interpreting services.
Required Skills Qualifications
Fluency in spoken English and one additional language. 1–2 years of experience in an international call center environment, preferably supporting U.S. customers.Mandatory prior experience in language interpretation (telephonic or live).Strong listening, comprehension, memory retention, and note-taking skills.Excellent verbal communication and interpersonal skills.Ability to remain calm and professional in high-pressure or sensitive situations.Understanding of cultural sensitivities and appropriate communication etiquette.Familiarity with interpreting platforms, CRM systems, and call center tools is an advantage.
Educational Ǫualifications
BIG Language Solutions
Location: Noida, Uttar Pradesh, India
Work Mode: On-site
Industry: Translation and Localization,Business Consulting and Services
Job Description
Job Summary: We are seeking skilled and experienced Language Interpreters fluent in English and second language to support U.S.-based customers. The ideal candidate will have prior exposure to international call center environments and hands-on experience in live interpretation. The interpreter will provide real-time consecutive or simultaneous interpretation during customer calls, ensuring accurate, confidential, and culturally appropriate communication. This role demands professionalism, adaptability, and the ability to perform effectively in a fast-paced, high-volume support environment.
Key Responsibilities
Deliver real-time consecutive or simultaneous interpretation between English and the assigned second language during live customer calls.Facilitate clear and accurate communication between U.S. clients and non English-speaking customers.Ensure complete accuracy by relaying information without omissions, additions, or alterations. Maintain confidentiality and handle sensitive customer information with the highest level of discretion.Preserve tone, intent, and cultural context while interpreting conversations.Adhere to defined call-handling metrics, quality standards, compliance guidelines, and client-specific protocols.Collaborate with Team Leads and Quality Assurance teams to improve interpretation quality and customer satisfaction. Stay updated on terminology, cultural nuances, and client process updates relevant to interpreting services.
Required Skills Qualifications
Fluency in spoken English and one additional language. 1–2 years of experience in an international call center environment, preferably supporting U.S. customers.Mandatory prior experience in language interpretation (telephonic or live).Strong listening, comprehension, memory retention, and note-taking skills.Excellent verbal communication and interpersonal skills.Ability to remain calm and professional in high-pressure or sensitive situations.Understanding of cultural sensitivities and appropriate communication etiquette.Familiarity with interpreting platforms, CRM systems, and call center tools is an advantage.
Educational Ǫualifications
- Bachelor's degree in any discipline.
- Language certification or formal training in interpretation is a plus.
- Night shift to support PST (U.S. time zones).
- Work-from-office only.
- Use of headsets, interpretation software, and secure communication systems.
Sourced from foundit
Skills
Live interpretationcrm systemsnote takingListening comprehensionMemory retentionFluency in spoken EnglishCall center toolsInterpreting platformslanguage interpretation
About BIG Language Solutions
BIG Language Solutions
Content Development
501-1000
employees
2019
7 years old
Noida, Uttar Pradesh
India
₹9.8L PA avg
Avg at BIG Language Solutions
About
BIG Language Solutions streamlines the fragmented language services sector, uniting top providers to deliver effective and secure customer outcomes globally.
Industries
Translation Service
Employee ratings
10 reviews
3.4/ 5
Culture
3.2
Career growth
2.8
Work-life
3.1
Employees rate it well for
Compensation & Benefits35Overall Company34
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