PTP- Delivery Manager

JD for P2P Delivery Manager

Job Details

Section Details

Job Title* P2P Delivery Manager

Job ID TBD

Coding* Not Applicable

Experience

Level*

Min: 12 Years / Max: 16

Years

Location* Nagpur

Work Type* Full-time

Job Requirements

The P2P Delivery Manager will be responsible for leading the end-to-end Procure-to-Pay function for a large retail

enterprise, ensuring seamless delivery of Accounts Payable operations, Vendor Management, Invoice Processing,

Query Resolution, Vendor Reconciliation, Payments, Expense Management, and Master Data Governance.

The role will oversee multiple teams and team leaders across offshore and onshore locations, ensuring

achievement of SLAs, KPIs, productivity, quality, compliance, and customer satisfaction targets. The individual will

be responsible for driving operational excellence, digital transformation, AI-led innovation, automation initiatives,

process standardization, and governance while partnering with Finance, Procurement, Treasury, Business Users,

and Global Shared Services leadership.

Key Responsibilities

Service Delivery & Operations

• Own end-to-end P2P service delivery ensuring achievement of all contractual SLAs and KPIs.

• Manage Invoice Processing, Vendor Master, Query Resolution, Vendor Reconciliation, Payment

Processing, Employee Expenses, and AP Controls.

• Ensure timely processing of invoices, approvals, payment runs, and vendor issue resolution.

• Drive reduction in invoice aging, payment delays, duplicate payments, and unresolved vendor queries.

• Monitor operational performance through dashboards, scorecards, and governance reviews.

Team Leadership

• Lead large teams comprising Team Leaders, SMEs, and Associates.

• Drive workforce planning, productivity improvement, utilization management, and succession planning.

• Conduct performance reviews, coaching, mentoring, and capability development initiatives.

• Ensure high employee engagement and retention.

Client & Stakeholder Management

• Act as primary point of contact for senior client stakeholders including CFO, Finance Controller,

Procurement Head, GPO, and Shared Services Leadership.

• Conduct governance calls, operational reviews, and business performance discussions.

• Manage escalations and ensure timely closure of critical issues.

• Build strong partnerships with Procurement, Treasury, IT, Business Units, and Vendors.

Governance, Risk & Compliance

• Ensure adherence to internal controls, SOPs, RCSA, audit requirements, and compliance frameworks.

• Drive audit readiness and timely closure of audit observations.

• Monitor risks, control gaps, and mitigation plans.

• Maintain process documentation and governance standards.

Transformation & Continuous Improvement

• Lead Lean, Six Sigma, AI, and Automation initiatives across the P2P landscape.

• Drive adoption of OCR, RPA, GenAI, workflow automation, and analytics solutions.

• Identify process improvement opportunities to enhance productivity and reduce operating costs.

• Lead operating model transitions, migrations, ERP implementations, and process stabilization activities.

Financial & Business Management

• Manage operational budgets, resource planning, and cost optimization initiatives.

• Track financial impacts of automation, productivity benefits, and transformation programs.

• Support annual operating plans and business case development.

Job Qualifications & Skills

Section Details

Domain Retail / FMCG / Shared Services / Global Business Services

Education

Requirements

B.Com / M.Com / MBA (Finance) / CA Inter

Experience 12-16 years in Finance & Accounting Operations with minimum 5 years in managing

large P2P teams

ERP Systems SAP, Oracle, Microsoft Dynamics, Coupa, Ariba or equivalent

Analytics Tools O365(Advanced Excel, PowerPoint, Word), Power BI, Power Query

Process Expertise Invoice Processing, Vendor Master, Payments, Query Resolution, Vendor Reconciliation,

Expense Management, AP Controls

Soft Skills

• Executive stakeholder management

• Strong leadership and people management

• Excellent communication and presentation skills

• Analytical problem-solving ability

• Change management and transformation mindset

• Decision-making under pressure

• Client relationship management

Preferred Certifications

• Lean Six Sigma Green Belt / Black Belt