Property Manager
Flora Homes · Gurugram · onsite · Posted 42d ago
About a minute. You'll make an account on the way through.
About this role
Role & responsibilities
Job Summary
We are looking for a responsible, organized, and customer-focused Property Manager to oversee day-to-day property operations. The role will involve rent and dues collection, tenant/client handling, check-in and check-out documentation, billing, property coordination, and ensuring a smooth living experience for residents.
Key Responsibilities
* Manage monthly rent and other dues collection from tenants/residents and maintain accurate payment records.
* Follow up with tenants regarding pending rent, utility bills, deposits, and other outstanding payments.
* Handle complete check-in and check-out procedures, including documentation, KYC verification, agreements, inventory checks, and handover/takeover formalities.
* Maintain updated records of tenant details, rent payments, security deposits, agreements, and documentation.
* Prepare, verify, and manage electricity, water, maintenance, internet, housekeeping, and other property-related bills.
* Coordinate with vendors, housekeeping, maintenance staff, and service providers to ensure smooth property operations.
* Conduct regular property inspections and identify maintenance, cleanliness, safety, or operational issues.
* Handle tenant/client queries, complaints, and requests professionally and ensure timely resolution.
* Maintain strong relationships with existing clients and provide excellent customer service.
* Coordinate room availability, vacant rooms, move-ins, move-outs, and room allocations.
* Ensure that all required property documents and records are properly maintained and updated.
* Assist in resolving disputes related to rent, damages, deposits, maintenance, or property rules.
* Coordinate with management regarding occupancy, collections, expenses, maintenance requirements, and operational updates.
* Ensure compliance with company policies, property rules, and required documentation procedures.
* Support property marketing and lead conversion activities whenever required.
* Prepare regular collection, occupancy, expense, and property performance reports for management.
Required Skills
* Excellent client/tenant handling and communication skills
* Strong follow-up and rent collection skills
* Good knowledge of property documentation and KYC procedures
* Strong organizational and record-keeping abilities
* Good negotiation and problem-solving skills
* Ability to handle difficult clients professionally
* Basic knowledge of MS Excel, Google Sheets, WhatsApp, and email
* Ability to manage multiple properties/tasks simultaneously
* Strong attention to detail and accountability
* Good interpersonal and team-management skills
Preferred candidate profile
Preferred Candidate
* Experience in PG, co-living, rental properties, hotels, serviced apartments, or real estate operations will be preferred.
* Candidates with experience in rent collection and tenant management will have an advantage.
* Must be proactive, responsible, and comfortable with regular client interaction.
* Should be willing to coordinate with tenants and vendors outside regular office routines when operationally required.
Key Performance Areas (KPIs)
* Timely rent & dues collection
* Occupancy and room availability management
* Smooth check-in/check-out process
* Accurate documentation and billing
* Tenant satisfaction and complaint resolution
* Timely maintenance and vendor coordination
* Accurate property records and reporting
* Reduction of payment delays and operational issues
Sourced from naukri