Property Management Executive (Australia Process)

Key Responsibilities

• Handle real-time client communication via phone, email, live chat, and CRM tickets with Australian landlords, tenants, and agents.
• Process and track maintenance requests, coordinate with tradespeople and contractors, and follow up until resolution.
• Maintain accurate tenant, owner, and property records in the property management system.
• Prepare and send routine notices, lease documents, inspection reports, and rent-related correspondence.
• Monitor rent payments and arrears, and issue reminders as per defined workflows.
• Support lease renewals, tenancy onboarding, and end-of-tenancy (bond/exit) processes.
• Schedule property inspections, viewings, and appointments across Australian time zones.
• Meet SLAs, turnaround times, and quality benchmarks set by the Australian management team.
• Escalate complex issues to the appropriate Australian stakeholder promptly and with complete information.