Proofpoint & Email Security Support Engineer

Job Summary

Proofpoint L2 L3 Support Engineer Experience - 5+ Years Location - Any UST Location

We are seeking an experienced Proofpoint Support Engineer to provide advanced technical support for our Proofpoint email security and compliance solutions. The ideal candidate will have in-depth knowledge of Proofpoint products, troubleshooting techniques, and email security best practices. This role will be responsible for handling complex support cases, conducting root cause analysis, and providing technical guidance to customers and internal teams.

Key Responsibilities

• Provide L2 and L3 technical support for Proofpoint email security and compliance products
• Troubleshoot complex customer issues related to Proofpoint Email Protection, Targeted Attack Protection (TAP), and Email Fraud Defense (EFD)
• Perform advanced configuration, customization, and integration of Proofpoint solutions
• Conduct in-depth analysis of email logs, headers, and message traces to identify and resolve email flow issues
• Assist with the development and maintenance of support documentation, knowledge base articles, and training materials
• Collaborate with product management, engineering, and professional services teams to provide feedback and improve product functionality
• Mentor and provide technical guidance to junior support engineers and contribute to the knowledge sharing within the team
• Stay up-to-date with the latest Proofpoint product releases, features, and best practices
• Engage with customers to understand their requirements, provide technical recommendations, and ensure customer satisfaction
• Participate in on-call rotation to provide after-hours support for critical issues

Required Skills

• Strong experience in supporting and troubleshooting Proofpoint email security and compliance products
• In-depth knowledge of email protocols (SMTP, POP3, IMAP), email authentication (SPF, DKIM, DMARC), and email encryption (TLS, S/MIME)
• Solid understanding of email security concepts, such as spam filtering, anti-malware, and phishing protection
• Experience with email flow troubleshooting, log analysis, and message tracing
• Proficiency in Windows Server and Linux operating systems
• Familiarity with scripting languages, such as PowerShell or Python, for automation and troubleshooting
• Excellent problem-solving, analytical, and critical thinking skills
• Strong communication and interpersonal skills to effectively interact with customers and internal teams
• Ability to work independently and manage multiple priorities in a fast-paced environment

Preferred Skills

• Experience with other email security solutions, such as Mimecast, Barracuda, or Cisco Email Security
• Knowledge of SIEM tools, such as Splunk or ELK stack, for log analysis and threat hunting
• Familiarity with email archiving and e-discovery solutions
• Understanding of data privacy regulations, such as GDPR, HIPAA, or CCPA
• Exposure to incident response and security operations center (SOC) processes

Desired Certifications

• Proofpoint Certified Administrator (PCA) or Proofpoint Technical Training
• Certified Information Systems Security Professional (CISSP)
• GIAC Certified Incident Handler (GCIH) or GIAC Certified Forensic Analyst (GCFA)
• Microsoft 365 Certified: Security Administrator Associate

Experience

• 5+ years of experience in supporting and troubleshooting email security solutions, preferably Proofpoint
• Proven track record of resolving complex technical issues and providing excellent customer support
• Experience working in a fast-paced, customer-focused support environment
• Familiarity with ITIL framework and incident management processes

Disclaimer: This job posting and location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.