Pronto - Operations Lead
SWACHH SAATHI PRIVATE LIMITED · Delhi · onsite · Posted 76d ago
About a minute. You'll make an account on the way through.
About this role
About the Role:
At Pronto, we're building India's most trusted platform for on-demand home services. As we continue to scale rapidly, we're looking for a dynamic leader to drive business growth, operational excellence, and regional expansion across the North.
What You'll Drive:
- Own the region's business performance, growth, and operational outcomes.
- Lead end-to-end Supply and Operations across multiple cities and hubs.
- Drive key metrics including revenue, supply growth, productivity, utilization, service quality, and customer satisfaction.
- Build scalable processes, SOPs, and governance frameworks.
- Own workforce planning, capacity management, and resource allocation.
- Own and lead the Supply and Operations functions to achieve regional business goals.
- Drive market expansion, city launches, and operational readiness for new markets.
- Build, mentor, and lead high-performing regional teams while fostering a culture of accountability and excellence.
What We're Looking For:
- 7-11 years of experience in Operations, Supply Operations, Regional Operations, Business Operations, or General Management.
- Proven experience managing multi-city operations and leading large, cross-functional teams.
- Strong analytical, problem-solving, people management, and stakeholder management skills.
- Experience in Hyperlocal Services, Consumer Internet, Marketplace, Logistics, Quick Commerce, Mobility, or other high-growth businesses is preferred.
- MBA preferred.
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