Project Support Administrator

Job Summary

We are seeking a Project Support Administrator to manage the administrative aspects of project management, ensuring effective coordination and on-time completion of simple projects. The ideal candidate would have a few years of experience and will be responsible for coordinating the activities of responsible parties for these projects, ensuring that they are completed on time and within scope.

Location: Mumbai

Responsibilities

• Coordinate with the SD/TSO/AS Team Leader to assign tasks to SD/TSO/AS colleagues, ensuring proper resource allocation.
• Assign team members to execute tasks in ByD.
• Approve time entries and confirm job completion.
• Allocate costs and manage project budgets.
• Follow up on deliverables to ensure timely completion.
• Initiate invoice requests and identify potential variations.
• Close projects and ensure all deliverables are fulfilled.
• Support profitability reviews by providing accurate and timely project data.
• Serve as a point of contact for colleagues, responding to their needs promptly and effectively.
• Ensure that all activities align with global standards and processes, maintaining consistency and quality.
• Escalate client feedback to management and take proactive measures to ensure positive experiences. Promote a client-centric culture that emphasises a positive and consistent client journey.
• Facilitate a smooth and clear transition of tasks between teams throughout the process cycle. Adhere to the RACI document and clearly communicate transition points to prevent task overlap or gaps in ownership.

What you bring

• Solid organisational and time-management skills, with the ability to manage multiple tasks and meet deadlines effectively.
• Consistent attention to detail and accuracy in handling requests and scheduling.
• Good communication and interpersonal skills, enabling professional interactions with clients and team members.
• Basic understanding of technical competency requirements and resource allocation processes.
• A commitment to continuous learning and knowledge sharing.
• Solid understanding of global standards and processes, with the capability to ensure compliance.

You are someone who

• Is keen to take accountability and ownership for delivering customer needs
• Is able to self-manage and prioritize tasks toward meeting goals
• Is effective at solving problems, trouble-shooting and making timely decisions
• Is prepared and ready to take initiatives
• Communicates in a structured way and has ability to present technical ideas in user-friendly language
• Displays a team spirit, particularly in a multicultural environment
• Responds positively to learning opportunities and is comfortable stepping out of own comfort zone

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