Project Partner
Dev Information Technology · Kolkata · onsite · Posted 48d ago
Undisclosed4–5 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
This is a key role for anyone interested in application support and IT service management. The ideal candidate will serve as the first point of contact for application inquiries, manage incidents, and support end users in a fast-paced environment. This position requires strong communication, troubleshooting, and multitasking skills. The role may require shift work to support users across different time zones.
Key Responsibilities
Monitor the flow of allFunctional Support incidents, requests or queries addressed to the Global Support Team in the productionsystem.
Track all alert emails and take required action
Follow defined process flow for all cases
Handle Code Registration Requests from Users.
Handle Data Provision task.
Do Primary analysis for responding to user queries
Provide root cause analysis on reported problems and suggest solutions wherever possible
Contact MOL Users, Developmentteams and others directly when a problem is identified or needs moreinformation.
Coordinate with Development & System Support teams as required
Track Releases/Data Patches and Coordinate Release Management process with stakeholders.
Send Announcement mail to Users about Application Usage Restriction during system Update/Maintenance/Program Release
Update daily log sheets and ensure proper shift hand- over
Document standard procedures
Provide support during UAT and Training
Ensure task timelines are met consistently, and the process standards are followed.
Gain knowledge of the International Shipping Industry business.
Become familiar and remain up to date with the MOL-IT software applications, standards and guidelines and perform all tasksaccordingly.
To complete all related tasks commiserating the position that may be assigned by thesuperiors from time to time
Required Qualifications
- Education: Bachelors degree in information technology, computer science, or related field.
Compensation As per the industry Standard.
Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
TroubleshootingInternational Shippingglobal tradeit service managementMaritimefunctional supportKongApplication SupportLogisticsSupply ChainmaintenanceInformation Technology
About Dev Information Technology
Dev Information Technology
IT Services & Consulting
759
employees
1997
29 years old
Ahmedabad, Gujarat
India
₹6.1L PA avg
Avg at Dev Information Technology
About
Dev Information Technology is a technology solution provider helping companies in their digital transformation from advisory to execution backed by expert applications and infrastructure management.
Industries
IT Services & Consulting
Employee ratings
10 reviews
3.6/ 5
Culture
3.4
Career growth
3.2
Work-life
3.5
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