Project Partner
Dev Information Technology · Kolkata · onsite · Posted 49d ago
Undisclosed14–19 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Position Overview
Key Responsibilities
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
This is a key role for anyone interested in application support and IT service management. The ideal candidate will serve as the first point of contact for application inquiries, manage incidents, and support end users in a fast-paced environment. This position requires strong communication, troubleshooting, and multitasking skills. The role may require shift work to support users across different time zones.
Key Responsibilities
- Monitor the flow of all Functional Support incidents, requests or queries addressed to the Global Support Team in the production system.
- Track all alert emails and take required action
- Follow defined process flow for all cases
- Handle Code Registration Requests from Users.
- Handle Data Provision task.
- Do Primary analysis for responding to user queries
- Provide root cause analysis on reported problems and suggest solutions wherever possible
- Contact MOL Users, Development teams and others directly when a problem is identified or needs more information.
- Coordinate with Development System Support teams as required
- Track Releases/Data Patches and Coordinate Release Management process with stakeholders.
- Send Announcement mail to Users about Application Usage Restriction during system Update/Maintenance/Program Release
- Update daily log sheets and ensure proper shift hand-over
- Document standard procedures
- Provide support during UAT and Training
- Ensure task timelines are met consistently, and the process standards are followed.
- Gain knowledge of the International Shipping Industry business.
- Become familiar and remain up to date with the MOL-IT software applications, standards and guidelines and perform all tasks accordingly.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
TroubleshootingInternational Shippingglobal tradeit service managementMaritimefunctional supportKongApplication SupportLogisticsSupply ChainmaintenanceInformation Technology
About Dev Information Technology
Dev Information Technology
IT Services & Consulting
759
employees
1997
29 years old
Ahmedabad, Gujarat
India
₹6.1L PA avg
Avg at Dev Information Technology
About
Dev Information Technology is a technology solution provider helping companies in their digital transformation from advisory to execution backed by expert applications and infrastructure management.
Industries
IT Services & Consulting
Employee ratings
10 reviews
3.6/ 5
Culture
3.4
Career growth
3.2
Work-life
3.5
Employees rate it well for
Work-Life Balance36Overall Company36
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