Project Operations Coordinator

Post-Sales Ownership

- Serve as the primary point of contact for the sales team on all matters post-closure: delivery scheduling, deployment coordination, installation support, and ongoing customer success

- Manage customer expectations and communication throughout the implementation journey

Technical Product Liaison

- Document feature requests from the sales team and pass them to the leadership and product teams

- Coordinate with engineering on issue resolution and release timelines

Inventory Coordination

- Work with the finance team to ensure adequate inventory levels based on upcoming deployments and sales pipeline

- Flag potential stock-outs or lead time risks early

Issue Tracking Escalation

- Monitor support tickets systematically to identify patterns, recurring issues, or emerging problems

- Escalate trends and issues to tech and product teams proactively

Cross-Functional Coordination

- Maintain clear, consolidated communication between sales, tech, deployment, and support teams

- Run regular sync-ups to ensure alignment and surface blockers early

What Were Looking For

Must Have

- 3 years of experience in project management, product operations, or technical account management-preferably in hardware/software products or industrial tech

- Strong organisational skills with the ability to manage multiple stakeholders and competing priorities

- Comfort with technical concepts (you dont need to code, but you should be able to understand system issues and translate between customers and engineers)

- Excellent communication skills-written and verbal

- Experience with CRM and ticketing tools

Good to Have

- Background in access control, security systems, industrial automation, or IoT products

- Experience working with manufacturing or automotive clients

What Success Looks Like

- Sales team has a reliable partner they trust to handle everything post-signature

- Tech and deployment teams receive clear, prioritised, and actionable inputs

- Issues are caught early through systematic tracking, not firefighting

- Customers experience smooth deployments and responsive support