Project Manager

William ONeil India is seeking an experienced Senior Technical Program / Product Delivery Manager to lead end-to-end program governance, product delivery, and execution for global technology platforms and client delivery portfolios across the APAC region.

The role will oversee multiple cross-functional and multi-squad initiatives, including AI, investment research, data, web, and client-facing technology platforms. The ideal candidate will combine strong program governance and Agile delivery experience with product thinking, roadmap ownership, capacity planning, stakeholder management, and client-facing communication skills.

The candidate will be responsible for managing work intake, backlog prioritization, delivery pipelines, resource allocation, risks, dependencies, quality, release planning, and executive reporting. The role requires the ability to manage complex global programs, improve delivery processes, and ensure projects are completed on time, within budget, and according to quality standards.

Key Responsibilities

Program Governance and Delivery

• Own the end-to-end program and project delivery lifecycle from intake and planning through execution, monitoring, release, and closure.
• Establish and govern work intake, prioritization, pipeline, and delivery processes across multiple technology squads.
• Develop project charters, delivery plans, schedules, budgets, resource plans, milestones, and success metrics.
• Manage the active portfolio of features, stories, defects, releases, hotfixes, change requests, and client deliverables.
• Monitor project and program health across scope, schedule, budget, quality, risks, dependencies, and delivery commitments.
• Ensure projects and releases are delivered on time, within budget, and in line with agreed quality standards.
• Define and track workflow SLAs, stage gates, escalation triggers, and delivery performance benchmarks.
• Lead program status reviews, stakeholder meetings, executive updates, project kick-offs, retrospectives, and release planning sessions.
• Maintain accurate project documentation, dashboards, status reports, change records, risk logs, and retrospective reports using Jira and Confluence.

Product Roadmap and Delivery Planning

• Own and maintain product roadmaps, release plans, MVP plans, and fast-follow priorities in partnership with engineering, product, design, and business stakeholders.
• Translate business and client needs into clear product requirements, prioritized backlogs, and executable delivery plans.
• Lead backlog prioritization across platform investments, client commitments, business initiatives, and production issues.
• Align product and program priorities with organizational strategy and business objectives.
• Track product and delivery success metrics, including release completion, SLA adherence, adoption, quality, responsiveness, and MVP progress.

Agile and Squad Leadership

• Partner with Squad Leads, Scrum Masters, Product Owners, and Development Leads across multiple delivery teams.
• Oversee Agile ceremonies, including sprint planning, backlog refinement, retrospectives, sprint reviews, and release planning.
• Ensure Agile ceremonies produce clear actions, decisions, priorities, and delivery outcomes.
• Manage multiple Scrum teams and support effective use of Agile, Scrum, Kanban, Waterfall, and Hybrid delivery methodologies.
• Build a culture focused on delivery predictability, flow efficiency, quality, accountability, and continuous improvement.
• Influence cross-functional teams and delivery leads without direct authority.

Capacity and Resource Management

• Monitor workload distribution, capacity utilization, ticket volume, estimation effort, and sprint commitments across squads.
• Lead resource allocation, capacity planning, staffing recommendations, and onboarding prioritization.
• Identify workload imbalances, bottlenecks, delivery constraints, and resource risks, and implement corrective actions.
• Coordinate global, regional, offshore, and onshore teams to ensure effective utilization of resources.
• Establish throughput benchmarks and use delivery data to support resourcing and prioritization decisions.

Client and Stakeholder Management

• Serve as the senior delivery partner for internal, executive, regional, and client stakeholders.
• Communicate program status, risks, issues, dependencies, milestones, and business impact with clarity.
• Manage stakeholder expectations and obtain approvals for project scope, schedules, budgets, roadmaps, and key deliverables.
• Lead escalation management for delivery risks, production issues, client-impacting items, and priority changes.
• Translate technical delivery information into clear business and client-focused communication.
• Build strong relationships with global stakeholders, vendors, consultants, and third-party service providers.

Risk, Quality, and Process Improvement

• Identify, assess, monitor, and mitigate project, program, delivery, operational, and client risks.
• Manage scope, change requests, dependencies, issues, and escalation processes.
• Analyze defect, rework, production support, and delivery trends to identify root causes and improvement opportunities.
• Establish quality benchmarks and implement corrective and preventive actions.
• Define and improve SLA commitments for key delivery and approval stages.
• Lead retrospectives that result in sustainable process improvements.
• Build and maintain real-time program health dashboards in Jira and Confluence.
• Drive continuous improvement of project, product, Agile, and delivery management processes.

Required Qualifications and Experience:

• Bachelor’s degree in Business Administration, Computer Science, Engineering, Project Management, or a related field.
• 6–8 years of experience in technical project management, program management, product management, delivery management, or Agile project management.
• Minimum 3 years of experience managing large-scale, cross-functional, multi-squad technology projects or portfolios.
• Experience in Capital Markets, FinTech, Financial Services, Investment Research, Asset Management, or a related domain.
• Minimum 2 years of experience using Atlassian Jira to manage multiple Scrum teams or delivery squads.
• Strong hands-on experience with Jira, including JQL, filters, workflows, dashboards, reporting, backlog management, and delivery data analysis.
• Experience using Confluence for program documentation, reporting, governance, and knowledge management.
• Certified Scrum Master (CSM) certification is mandatory.
• Strong knowledge of Agile/Scrum, Kanban, Waterfall, and Hybrid delivery methodologies.
• Proven experience in product roadmap management, release planning, backlog prioritization, and MVP planning.
• Strong experience in capacity planning, resource allocation, workload management, and delivery governance.
• Experience managing global, cross-functional, offshore, and onshore teams.
• Proven experience managing risks, issues, dependencies, escalations, scope, change, and delivery quality.
• Strong client-facing and executive communication skills.
• Proven ability to deliver complex projects on time, within budget, and according to defined quality standards.

Preferred Qualifications

• Experience managing AI, LLM, data, investment research, or digital platform projects.
• PMP, PRINCE2, PMI-ACP, CSPO, or another relevant project/product management certification.
• Experience with production support, ticket triage, and SLA-driven delivery environments.
• Experience working with client-facing digital products or investment research platforms.
• Experience managing vendors, consultants, and third-party technology providers.
• Knowledge of user experience design principles and customer research techniques.
• Experience working with distributed teams across APAC, North America, China, or other global regions.

Key Skills

• Program and Project Management
• Product Delivery Management
• Technical Program Management
• Agile, Scrum, Kanban, Waterfall, and Hybrid Methodologies
• Certified Scrum Master
• Jira, JQL, Jira Workflows, Filters, and Dashboards
• Confluence
• Product Roadmap and Release Planning
• Backlog Prioritization and MVP Planning
• Program and Pipeline Governance
• Capacity Planning and Resource Allocation
• Risk, Issue, Scope, and Change Management
• Stakeholder and Client Management
• Executive Communication
• Delivery Metrics and Program Health Reporting
• Production Support and SLA Management
• Cross-functional and Multi-squad Leadership
• Process Improvement and Operational Excellence
• Capital Markets / FinTech / Financial Services Domain Knowledge