Project Manager

About This Role:

Were looking for a Project Manager to lead enterprise-scale project delivery for Xoxodays loyalty platform. This role exists to bring structure, governance, and predictable execution to complex customer programs involving multiple stakeholders and workstreams.

Youll operate as a senior individual contributor with a strong Project Manager mindset owning planning, coordination, and delivery oversight rather than hands-on configuration. Youll work closely with enterprise customers and internal teams to ensure loyalty programs are delivered reliably across both cloud and on-premise environments.

What Youll Do:

- Own end-to-end project management for enterprise loyalty programs from initiation through closure.

- Define project scope, plans, milestones, and dependencies across multiple teams.

- Ensure delivery commitments are met through disciplined execution and governance.

Stakeholder & Customer Management:

- Act as the primary project owner for enterprise customers during delivery.

- Drive structured communication with customer stakeholders, including regular status updates and alignment discussions.

- Manage risks, issues, and escalations to resolution while maintaining customer confidence.

Project Management & Delivery Governance:

- Establish and maintain project governance, reporting, and documentation standards.

- Track project health across timelines, scope, risks, and dependencies.

- Ensure adherence to agreed delivery processes and quality expectations.

Cross-Functional Coordination:

- Partner closely with Loyalife and Custom Storefront teams to align execution plans.

- Coordinate with internal product, engineering, and delivery teams across workstreams.

- Enable smooth handoffs and accountability across phases of delivery.

Continuous Improvement:

- Capture delivery learnings and contribute to improving project management practices.

- Support standardization of templates, workflows, and reporting mechanisms for enterprise delivery.

What Were Looking For:

- 3+ years of experience in project management roles, operating in a Project Manager or enterprise delivery context.

- Strong experience delivering loyalty platforms for enterprise customers.

- Proven track record managing large, multi-stakeholder enterprise programs.

- Experience managing software delivery projects across cloud and on-premise deployments.

- Ability to manage multiple projects and priorities in parallel.

- Strong communication skills with experience working with global clients.

- Experience in combination of technology service provider leading client projects.

Nice to Have:

- Experience working with global enterprise customers across regions.

- Exposure to structured project management frameworks or governance models.

What Makes You a Strong Fit:

- You bring a project management-first mindset with a focus on planning, governance, and execution discipline.

- Youve successfully delivered enterprise loyalty programs and understand their complexity.

- You communicate clearly, manage expectations effectively, and handle escalations calmly.

- Youre comfortable owning outcomes and driving alignment without direct authority.

Why This Role Matters:

Enterprise loyalty programs are complex, high-visibility initiatives. This role ensures these programs are delivered with structure, predictability, and clarity directly impacting customer trust, long-term relationships, and platform success.

Why Join Us:

- Lead high-impact enterprise loyalty programs.

- Work closely with experienced teams across delivery and product.

- Take ownership of complex, visible customer initiatives.

- Grow as a senior project management professional in a focused IC role.

- Be part of a team that values clarity, accountability, and execution.