Project Manager

Role & responsibilities

• Act as the customer-side owner and primary point of contact (SPOC) for the ManageArtworks implementation, driving the project to successful completion.
• Collaborate closely with customer stakeholders and internal teams to ensure effective communication, alignment, and timely resolution of issues.
• Facilitate requirements discussions, track action items, and ensure project deliverables are aligned with business objectives.
• Create, monitor, and drive project plans, timelines, milestones, dependencies, and risks to ensure ontime delivery.
• Coordinate with cross-functional teams and follow up on tasks to keep implementation activities progressing as planned.
• Plan and oversee UAT, testing, validation, and deployment activities, ensuring solutions meet customer requirements and quality standards.
• Proactively identify, escalate, and resolve project challenges, risks, and change requests to minimize delivery impact.
• Coordinate and support validation activities, including IQ (Installation Qualification), OQ (Operational Qualification), and PQ (Performance Qualification), validation documentation, test execution, defect tracking, and customer sign-offs in compliance with pharmaceutical industry requirements.
• Support go-live, user adoption, stakeholder engagement, and post-implementation stabilisation to ensure long-term project success.

Preferred candidate profile

• Bachelor's/Master's degree in Computer Science or a related field.
• 8-12 years of experience in project management, implementation, or customer onboarding roles, with proven ownership of end-to-end delivery.
• Strong customer-facing and stakeholder management skills, with the ability to effectively coordinate between customers and internal teams.
• Experience managing SaaS product implementations; experience in SaaS onboarding projects is an added advantage.
• Excellent communication, problem-solving, and project coordination skills, with a strong focus on customer success and quality delivery.