Project Manager

Hi all ,

We are looking for Project manager

Location : Bengaluru ( Hybrid )

Emp type : C2H

NP : Immediate - 15 days

Mail : [email removed]

Job Description:-
Project Manager (5+ Years)
Position: Project Manager
Experience: Minimum of 5+ years of experience in Project Management and IT Service Management.
Education: Bachelors degree in business, IT, or a related field
Certifications: Project Management Certification (PMP, PRINCE2, or equivalent), Certifications in ITIL (preferable)
Communication Skills: Strong written and verbal communication skills

Role Overview
We are seeking an experienced Project Manager with strong expertise in IT Service Management (ITSM) to lead and deliver strategic IT projects. The ideal candidate will have a proven track record in managing complex IT initiatives, ensuring alignment with ITIL best practices, and driving operational excellence.
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Key Responsibilities
• Project Planning & Execution
o Define project scope, objectives, and deliverables in alignment with business goals.
o Develop detailed project plans, timelines, and resource allocation.
o Monitor and control project progress, ensuring on-time and on-budget delivery.
• ITSM Implementation & Governance
o Lead ITSM process design and implementation (Incident, Problem, Change, Service Request, CMDB).
o Ensure compliance with ITIL standards and organizational policies.
o Collaborate with Service Desk and Operations teams to optimize workflows.
• Stakeholder Management
o Communicate effectively with business stakeholders, technical teams, and vendors.
o Manage expectations and provide regular status updates and reports.
• Risk & Issue Management
o Identify potential risks and develop mitigation strategies.
o Resolve project issues promptly to minimize impact on delivery.
• Continuous Improvement
o Drive process improvements and automation within ITSM framework.
o Analyze performance metrics and recommend enhancements.

Required Skills & Qualifications
• Proven experience in managing ITSM projects and tools (ServiceNow preferable etc.).
• Strong understanding of ITIL processes and best practices.
• Excellent communication, leadership, and stakeholder management skills.
• Proficiency in project management tools (MS Project, Excel, etc.).