Project Manager
SHI · Hyderabad · onsite · Posted 36d ago
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About this role
We're Hiring | Customer Success Manager - Networking
Location: Hyderabad (Work from Office)
About the Role
We are looking for professionals with a strong background in Project Management, PMO, or Service Delivery Management who have extensive customer-facing experience and are eager to build a career in Customer Success Management.
The ideal candidate should have experience managing or delivering Cisco Networking, Security, Collaboration, Data Center, Wireless, or SD-WAN projects, along with strong stakeholder management and customer engagement skills. This role offers an excellent opportunity to transition into a strategic Customer Success function, driving customer adoption, satisfaction, retention, and business growth.
Key Responsibilities
- Serve as a trusted advisor for customers throughout their engagement lifecycle.
- Build and maintain strong relationships with customer stakeholders.
- Drive customer onboarding, adoption, and value realization initiatives.
- Conduct regular customer reviews and governance meetings.
- Monitor customer health, identify risks, and drive proactive resolutions.
- Collaborate with delivery, support, and technical teams to ensure customer success.
- Manage customer escalations and ensure timely resolution.
- Identify opportunities for service expansion and business growth.
- Support renewal and retention efforts.
Required Qualifications
- 5+ years of experience in Project Management, PMO, Service Delivery, or Customer Success.
- Experience handling customer-facing Cisco projects.
- Strong understanding of Cisco Networking, Security, Collaboration, Wireless, SD-WAN, or Data Center technologies.
- Experience managing stakeholders, customer communications, and escalations.
- Strong presentation and relationship management skills.
- Excellent verbal and written communication skills
Preferred Qualifications
- Cisco Certifications (CCNA/CCNP/CCIE).
- PMP, Prince2, Agile, or Scrum certifications.
- Experience working with enterprise customers and managed services environments.
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About SHI
SHI
Hyderabad
IN
About
SHI | Locuz; part of the SHI group of companies, is a Security led digital transformation company with its Innovation & Engineering headquarters in Hyderabad, India. We are a Security led digital transformation partner with our Innovation & Engineering hubs in Hyderabad, India. Our lineage has been building some of the largest and most complex systems across the globe which were not just technology projects but touched people. Be it setting up complete infrastructure for the Moon Mission or building a Tsunami warning system or be it one of the largest Axle Manufacturer and their 800+ workloads moved to the cloud, we have dealt with business problems of different scales. Cyber Security has been a big part of solving these problems and hence it became part of our DNA and is fundamental to all our solutions.
We believe that a modern organization needs to leverage the new toolbox which constitutes of Automation, AI, ML, Analytics, Data, Cloud and DevOps. Security is fundamental to all of those tools and is the underpinning of every solution. We have continuously focused on building assets which reduce the time to market and enable Innovation.
Our platforms like ClouTor and GANANA are pushing the envelope when it comes to CloudOps, Data & Virtualization and High-Performance Computing.
Locuz is focused on
1.CloudOps our AI/ML power platform for 360 degree Cloud Operations, from Visibility to Economics.
2.SecOps Highly mature processes, tools and standards with Zero Trust as the foundation, our customers mean-time-to-detection is reduced to half, delivering SaaS or on-prem MDR capabilities. (SIEM/SOAR)
3.HPCOps As established leaders in the industry for the past 20 years, we offer comprehensive solutions of High Performance Computing, high performance storage and application parallelization.
4.AIOps A business-centric approach to Managed Services, enabling our customers to harness the power of Intelligent Automation and Processes disrupting MTTR averages, leading to upwards of 40% savings.
5.Insight as a service A business centric data service, which targets to deliver insights to business teams from their data.
Locuz is in the forefront in delivering exceptional value to its customers by continuously innovating, automating and modernizing their environments.
About SHI: SHI International Corp. is a global leader in technology solutions, serving a diverse set of customers with software, hardware, and services that tackle their IT challenges. Based in Somerset, New Jersey, SHI provides tailored IT solutions to corporate, enterprise, public sector, and education clients. With a workforce exceeding 6,000 employees worldwide, SHI is dedicated to fostering long-term success for its customers.
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