Project Manager

Project Manager
Department Project Management Office (PMO) / Delivery
Reports To Delivery Manager / Head of Delivery
Experience 3+ years in project management (services / consulting environment)
Location Remote (occasional travel for client or team offsites, if required)
Employment Type Full-time
Shift Aligned to client time zones flexibility for European / North
American overlap where required
ABOUT THE ROLE
Our Project Managers set the standard for how delivery runs they own the plan, run the
governance, protect the margin, and make sure the client sees measurable return on every rupee
they spend with us.
We are looking for a highly organised, proactive Project Manager who can independently run
4–5 concurrent client projects end to end. This is a hands-on delivery role: you will run the sprint
ceremonies, own the RAID log, chase the blocker, build the dashboard, and then present the
delivery story to a client stakeholder in the same day.
The person who succeeds here brings structure to ambiguity, communicates in facts rather than
adjectives, and escalates early with a proposed solution attached.

1. Project Mobilisation & Onboarding
   Take overall responsibility for planning, coordination, execution, and completion of new client
   onboarding in line with the standard onboarding playbook — delivered within the agreed
   timetable and budget.
   Prepare and maintain the onboarding plan, project plan, milestone schedule, resource
   plan, and RAID log (Risks, Assumptions, Issues, Dependencies).
   Run project kick-off and mobilise extended teams, including internal squads, consultants, and
   third-party vendors.
   Define project scope, objectives, deliverables, and — where applicable — technical
   specifications, involving all relevant stakeholders and confirming technical feasibility before
   commitment.
   Establish clear entry/exit criteria, acceptance criteria, and a RACI matrix (Responsible,
   Accountable, Consulted, Informed) so ownership is unambiguous from day one.
2. Service Delivery & Day-to-Day Operations
   Lead day-to-day delivery of contracted services across 4–5 accounts, ensuring quality,
   productivity, and continuity across distributed teams.
   Ensure every project is delivered on time, within scope, and within budget.
   Coordinate internal resources and third-party vendors to ensure proper execution.
   Manage the testing and acceptance regime — including phased and final acceptance — and
   align milestone sign-offs to the agreed performance-based payment plan.
   Manage ticket queues and support operations: incident and request management, triage,
   prioritisation, SLA tracking, and closure.
   Track project performance against short-term and long-term goals, and adjust constraints based
   on financial and delivery analysis.
3. Daily & Weekly Milestone Targets
   Break every project plan down into daily and weekly milestones with named owners, due
   dates, and a clear definition of "done" — no task carried without a date against it.
   Set and communicate daily delivery targets for each squad at stand-up; confirm at end of day
   what moved, what slipped, and what is at risk for tomorrow.
   Own weekly milestone achievement across all 4–5 projects: track planned vs. actual
   completion, calculate slippage, and publish a weekly milestone scorecard to Delivery leadership.
   Maintain a target of 90% weekly milestone adherence per project; any milestone missed
   must carry a documented reason, recovery plan, and revised date within 24 hours.
   Run a short daily blocker review — anything blocking a daily target for more than one working
   day is escalated the same day, not held to the weekly review.
   Reconcile daily task closure and weekly milestone burn against sprint burndown so the sprint,
   the plan, and the client commitment never drift apart.
   Chase timesheet and effort logging daily so weekly effort-vs-plan variance is accurate before it
   reaches Finance or the client.
   Publish a weekly delivery summary every Friday per account: milestones achieved,
   milestones missed with cause, upcoming week's targets, open risks, and open blockers.
   Convert weekly misses into corrective action in the next planning cycle — repeated slippage on
   the same workstream is treated as a structural problem, not a scheduling one.
4. Agile & Scrum Execution
   Run all Scrum ceremonies: sprint planning, daily stand-ups, sprint reviews, retrospectives, and
   backlog refinement.
   Own and groom the product/project backlog alongside the Product Owner and client
   stakeholders.
   Break epics into user stories with clear acceptance criteria; ensure stories are estimated and
   sprint-ready before planning.
   Track and act on velocity, burndown/burnup, cycle time, throughput, and defect trends
   — forecast from data, not optimism.
   Apply the right framework per engagement: Scrum, Kanban, Scrumban, Waterfall, or a hybrid
   model, as the contract and client maturity demand.
   Continuously improve workflow efficiency; ensure retrospective actions are actually
   implemented, not just recorded.
5. Tooling, Dashboards & Reporting
   Configure and administer Azure DevOps and Jira — boards, workflows, custom fields, epics/
   features/stories, sprints, iterations, and release plans.
   Build and maintain dashboards for sprint progress, delivery health, defect trends, SLA
   adherence, resource utilisation, and risk exposure — for both team-level and executive
   audiences.
   Produce weekly status reports (WSR), MIS reports for senior management to support
   strategic decisions, governance decks, and monthly delivery reviews.
   Create and maintain comprehensive project documentation, communication plans, and a live
   decision/action log.
   Working knowledge expected across: Confluence, ServiceNow, MS Project, MS Visio, Excel
   (advanced formulas, pivot tables, dashboards), PowerPoint, and BI/reporting tools such
   as Power BI.
   Stay current on new Excel, PowerPoint, and AI-assisted productivity tooling to keep reporting
   sharp and effort low.
6. Governance, Reporting & Stakeholder Management
   Operate the engagement governance model: chair operational performance meetings, support
   periodic governance committee reviews, and contribute to annual strategic reviews.
   Prepare meeting agendas, presentations, and minutes within agreed timelines.
   Manage escalations through defined governance tiers — with a documented owner, action,
   and target date for every open item.
   Act as the primary day-to-day point of contact for client stakeholders on assigned accounts.
   Present oral and written reports covering plans, problems, and resolutions to the appropriate
   level of management.
   Manage expectations proactively: flag anything that may affect timely completion the moment it
   is known, never at the review.
7. Risk, Change & Blocker Management
   Proactively identify, document, and communicate risks, and propose mitigation approaches
   before they become issues.
   Identify roadblocks early — scope creep, technical dependencies, resource constraints, thirdparty
   delays — and drive them to resolution.
   Run a disciplined blocker/impediment process: log it, assign it, escalate it, close it within
   agreed timelines.
   Manage all changes to scope, schedule, and cost through a formal change-control process —
   impact assessment, client approval, re-baselining.
   Convert genuine scope expansion into commercial opportunity rather than absorbing it silently.
8. Commercial & Resource Management
   Manage project budget and resource allocation; monitor costs and track expenses to protect
   delivery margin.
   Support Work Orders, SOWs, and Change Requests — including scope, volumes, charges,
   and applicable service levels.
   Communicate resource requirements and availability ahead of need, not at the point of crisis.
   Track and follow up on client invoices and receivables in coordination with Finance.
   Ensure sufficient, competent staffing and team continuity across extended teams and
   consultants.
9. Quality, Security & Compliance
   Ensure final deliverables meet both the agreed brief and the technical requirements.
   Ensure delivery complies with contractual security requirements, data processing obligations,
   supplier code of conduct, and applicable legal and regulatory requirements.
   Maintain audit-ready project documentation at all times.
10. People & Continuous Improvement
    Mentor team members on Agile practice, delivery hygiene, and stakeholder communication.
    Support team building, resourcing, and retention within a distributed working model.
    Continuously identify ways to improve quality, efficiency, and competitiveness of delivery in line
    with engagement improvement commitments.
    EXPERTISE YOU'LL BRING
    Must-Have
    3+ years of project management experience, ideally in an IT services, consulting, digital
    agency, or managed-services environment.
    Demonstrated ability to manage 4–5 concurrent projects without letting delivery quality slip
    on any of them.
    Hands-on proficiency with Azure DevOps and Jira — configuration and reporting, not just
    usage.
    Strong practical command of Agile and Scrum, backlog management, sprint execution, and
    ceremony facilitation.
    Working knowledge of RACI, RAID logs, change control, and structured escalation/
    blocker mechanisms.
    Proven discipline in setting and tracking daily and weekly milestone targets, with visible
    planned-vs-actual reporting.
    Familiarity with ticketing systems and incident/request management (ServiceNow or
    equivalent) and time/resource management tooling.
    Strong MS Office skills — Excel (formulas, pivot tables, dashboards) and PowerPoint at a clientpresentable
    standard.
    Excellent written and spoken English; structured, data-driven communication.
    Strong attention to detail, organisational discipline, and the ability to prioritise across competing
    deadlines.
    Bachelor's degree in Computer Science, Engineering, IT, Project Management, Business, or a
    related discipline (Master's/MBA desirable).
    Proven self-management in a remote setting — reliable connectivity, a professional working
    environment, and strong async communication habits.
    Certification (at least one required)
    Certified ScrumMaster (CSM) or Professional Scrum Master (PSM I / II)
    PMP, CAPM, PMI-ACP, or PRINCE2 / PRINCE2 Agile
    SAFe Agilist / SAFe Scrum Master
    ITIL Foundation (advantage for support and managed-services engagements)
    Microsoft Certified: Azure DevOps Engineer (advantage)
    Good-to-Have
    Exposure to SLA/KPI-based engagements and commercial constructs (SOWs, Work Orders,
    Change Requests).
    Experience with onshore–offshore or distributed delivery models serving European or North
    American clients.
    Basic understanding of databases/queries, SDLC, UI/UX principles, CMS platforms, and QA/
    production environments.
    Familiarity with creative delivery workflows (design, content, video) where engagements are
    agency-adjacent.
    Exposure to regulated environments (BFSI, healthcare, public sector) or government/publicsector
    project delivery.
    Commercial acumen: budgeting, forecasting, margin management, and contract awareness.
    QUALITIES & CHARACTERISTICS
    Ownership: a strong sense of personal responsibility for your own and the team's work — you
    proactively step in to ensure quality delivery within timeframes, whatever the situation.
    Composure: able to lead cross-functional teams and stay calm under tight deadlines and client
    pressure.
    Negotiation: comfortable holding a position with a client while keeping the relationship intact.
    Curiosity: eager to learn new tools, frameworks, and techniques in project management and
    delivery.
    Judgement: knows what to escalate, what to absorb, and what to decide alone.
    KEY SUCCESS FACTORS IN THIS ROLE
    Managing multiple projects and priorities across regions and time zones simultaneously.
    Balancing global delivery standards with individual client expectations.
    Maintaining accuracy and predictability of forecasts while running at high volume.
    Building trust with clients you will rarely, if ever, meet in person.
    SUCCESS INDICATORS — FIRST 6 MONTHS
    All assigned projects delivered within agreed schedule, effort, and margin variance thresholds.
    90% weekly milestone adherence sustained across all assigned projects, with every miss
    carrying a documented cause and recovery plan.
    Daily targets and weekly scorecards published consistently without prompting from leadership.
    Live, accurate dashboards available to leadership and clients without manual chasing.
    Zero surprises — risks and blockers surfaced before they become escalations.
    Measurable improvement in sprint predictability and velocity stability.
    Clean, audit-ready documentation and a fully current RAID log across every account.
    WHAT WE OFFER
    100% remote working with a distributed, delivery-focused team.
    Exposure to diverse clients, domains, and technology stacks — broader in a year than most
    product roles give in three.
    Certification sponsorship and structured learning support.
    Real ownership from day one — you run your accounts, not someone else's checklist.
    Note: Adjust tool names and certification preferences to match your actual delivery stack before
    publishing.