Project Manager

Job Profile

• Experienced in overall project management with strong skills in risk identification, mitigation, and stakeholder management.
• Proficient in preparing daily/weekly/monthly status reports for call center operations.
• Skilled in coordinating with SUDA and Nodal Officers at ULBs for feedback sharing and follow-ups.
• Strong team management experience, including performance monitoring, problem resolution, and handling escalations.
• Capable of identifying, prioritizing, and escalating critical issues effectively.
• Hands-on experience in training management, including induction, training plans, and ensuring proper upskilling of team members.
• Knowledge of quality assurance practices such as random call monitoring and preparing quality guidelines & performance metrics.
• Experienced in preparing and maintaining Application Knowledge Documents (AKD) and Process Knowledge Documents (PKD).
• Ability to design and manage shift schedules and leave plans for large teams.
• Skilled in grievance handling through call quality checks and timely resolution of tickets.
• Strong stakeholder interaction skills ensuring smooth and seamless operations.
  
  

Candidate Profile

• Candidates with educational background in field of Computer Science / IT or any other specialization of engineering along with MBA/PGDM will be preferred
• Should have good client-facing and interpersonal skills
• Should have good written and verbal communication skills
• Should have good organizational skills including attention to detail and multi-tasking skills
• Should have good knowledge in MS office
  
  

Qualification: BE / B.Tech / MBA / PGDM / M.Tech