Project Manager

Project/Program - Manager (Team Lead)

(US shift - 5:00 PM - 2:00 AM)
Cab + Dinner : Available from Office

Job Description,

Roles and Responsibilities

What skills are we looking for?
We are seeking an experienced and highly skilled Project Manager to join our team. The ideal candidate will have a strong background in managing projects, overseeing project delivery, and effectively managing stakeholders. The role requires expertise in global
consulting, working with cross-functional teams, and a deep understanding of Software Development Life Cycle (SDLC) processes.

• Lead a team of Digital Adoption Specialists, mentor and guide them to achieve business goals and objectives of Global Consulting.
• Coach and develop on consultative skills (industry and process) in the team, capture and share best practices.
• Define, track, and measure the KPIs along with utilization, CSAT, adoption to evaluate effectiveness and impact.
• Partner with internal and external stakeholders to set expectations, and handle escalations.
• Define and optimize processes, drive knowledge management (use cases, and case studies).
• Manage new hire onboarding and workload distribution.
• Keep track of and provide regular updates to senior management on the business metrics, highlights and challenges.

Qualification Criteria and Skills

• Bachelor's degree in project management, Business Administration, Computer Science, or related field (Masters degree preferred).
• Industry recognized relevant certifications is added advantage. Please call out when applying and interviewing.
• Minimum of 2+ years of experience in project management, with overall experience of 6+ years.
• Ability to quickly learn product functionality and SaaS ecosystem
• Ability to build relationships with Global stakeholders and work in a fast paced environment with moderate supervision.
• Lead with empathy, nurture diversity and inclusion.

Preferred Skills

• Experience working in B2B SaaS product companies.
• Understand the purpose of various customer IT and business applications, processes, and user persona.
• Consulting experience in industry, process, value engineering, technology domains (preferable but not limited to CRM, HCM, CLM, P&C).

What would be your role and responsibilities?
1) Project Management & Delivery:

• Plan, execute, and oversee projects from initiation to completion.
• Develop detailed project plans, including schedules, budgets, and resource allocation.
• Monitor project progress, track deliverables, and ensure timely completion of tasks.
• Identify and mitigate project risks and issues to ensure successful project outcomes
• Ensure the timely and high-quality delivery of project objectives and deliverables.
• Coordinate with cross-functional teams to align project goals with overall organizational objectives.
• Implement best practices and processes to optimize project delivery efficiency.
• Continuously assess project performance and implement improvements as necessary.

2) Stakeholder Management:

• Communicate effectively with stakeholders to understand project requirements and expectations.
• Manage stakeholder relationships and provide regular updates on project progress.
• Address stakeholder concerns and issues promptly and professionally.
• Foster positive relationships with clients, team members, and other project stakeholders.

3) Global Consulting Experience:

• Utilize global consulting expertise to understand diverse cultural and business practices.
• Adapt project management strategies to suit international clients and teams.
• Navigate challenges related to different time zones, languages, and cultural norms.
• Collaborate with cross-functional teams, including solution engineers, analysts, and QA professionals.

4) SDLC Expertise:

• Apply in-depth knowledge of Software Development Life Cycle (SDLC) methodologies.
• Guide teams through various phases of SDLC, ensuring adherence to best practices.