Project Manager - University Operations

Role Overview

The Project Manager will be the single point of contact (POC) for various academic program at the university campus. This role is responsible for on-ground program execution, student engagement, and coordination between the university, faculty, and central delivery teams to ensure a seamless learning experience. The role demands strong ownership, operational rigor, and student-first thinking.

Key Responsibilities

1. Campus Operations & Program Execution

• Act as the on-campus POC for various degree programs.
• Ensure smooth execution of classes, labs, workshops, and industry sessions
• Coordinate classroom readiness (digital boards, cameras, mics, internet) for live-streamed sessions
• Monitor daily schedules, session attendance, and session start/end hygiene

2. Student Engagement & Support

• Drive student onboarding including orientation, bridge courses, and LMS access
• Serve as the first line of support for student queries related to academics, schedules, and program delivery
• Track student participation, engagement, and early risk indicators (drop-offs, low attendance)
• Proactively communicate important updates, timelines, and action items to students

3. Faculty & Stakeholder Coordination

• Coordinate with on-campus faculty, visiting industry experts, and remote instructors
• Support faculty with hybrid tools, session logistics, and classroom setup
• Liaise with the central academic, employability, and operations teams
• Escalate issues with clear context and proposed solutions

4. Academic & Compliance Hygiene

• Ensure adherence to defined SOPs, academic calendars, and delivery standards
• Maintain records related to sessions, attendance, assessments, and audits
• Support internal and external audits as required by the program

5. Employability & Experiential Learning Support

• Support execution of employability modules, certifications, internships, OJT/WLP initiatives
• Coordinate logistics for workshops, sector briefings, and career sessions
• Act as a bridge between students and placement/employability teams

6. Reporting & Continuous Improvement

• Share regular reports on program health: attendance, engagement, issues, and resolutions
• Collect structured feedback from students and faculty
• Recommend process improvements to enhance student experience and delivery efficiency

Required Skills & Competencies

• Strong on-ground execution and ownership mindset
• Excellent communication and stakeholder management skills
• High comfort with technology-enabled learning environments
• Ability to handle ambiguity and solve problems independently
• Strong documentation and reporting discipline

Qualifications & Experience

• Bachelors or Masters degree (Education, Management, Psychology, or related fields preferred)
• 2-5 years of experience in academic operations, student engagement, or campus management
• Prior experience with ed-tech programs is a strong advantage

Success Metrics

• Zero disruption in class delivery
• High student attendance and engagement
• Timely resolution of on-campus and academic issues
• Positive student and faculty feedback
• Compliance with SOPs and audit requirements