Project Manager - University Operations

1) Program Ownership & Delivery

- Own and manage the complete lifecycle of academic programs.

- Ensure all deliverables are executed as per agreed SLAs with partner institutions.

2) Academic Operations Management

- Execute the academic calendar effectively, including:

- Course delivery and faculty coordination

- Examination planning and execution

- Learning platform/application support

3) Student support services

- Student Success & Engagement

- Monitor student progress and engagement.

- Implement interventions to improve learning outcomes, retention, and completion rates.

4) New Initiatives Implementation

- Lead and operationalize new initiatives introduced by partner universities.

- Ensure smooth onboarding, execution, and adoption of new programs or processes.

5) Project & Operations Management

- Drive structured project management practices to ensure zero operational gaps.

- Maintain timelines, track deliverables, and ensure high-quality execution.

6) Stakeholder & Client Management

- Act as the primary point of contact for university stakeholders.

- Build and maintain strong, long-term relationships with a client-centric approach.

7) Quality Assurance & Improvement

- Identify opportunities for process improvements in online learning operations.

- Implement quality enhancement initiatives for better service delivery.

8) Cross-Functional Coordination

- Collaborate with internal teams (Sales, Marketing, Tech, Academics, Support).

- Ensure alignment between university expectations and internal execution teams.

9) Reporting & Documentation

- Maintain accurate reports, dashboards, and documentation.

- Provide regular updates on program performance and key metrics.

10) Client centricity and Institute Relationship management

- Quality improvement initiatives for the online learning department

To be a catalyst forging Institutes and TLE Team with proactiveness and enthusiasm.