Project Manager / Scrum Master

The Project Manager / Scrum Master is a dual-function leadership role at the heart of software product implementation engagements. This individual serves as the operational backbone of delivery — orchestrating Agile ceremonies, maintaining rigorous project tracking, and acting as the primary bridge between internal delivery teams and client stakeholders. Reporting to the Program Lead or Account Executive, this role demands a practitioner who is equally comfortable facilitating a sprint retrospective, drafting a client-facing status report, and holding a team accountable to committed deliverables — all within the same day.

Responsibilities

Agile Delivery& Scrum Leadership

• Plan, facilitate, andcontinuously improve all Scrum ceremonies — sprint planning, daily stand-ups,sprint reviews, and retrospectives
• Maintain and groom the productbacklog in close collaboration with the Product Owner and technical leads
• Remove impediments, shield theteam from scope disruptions, and create conditions for a high-performingdelivery environment
• Coach team members on Agileprinciples and foster a culture of continuous improvement
  
  

ProjectPlanning & Execution

• Own and maintain a detailed,line-level project plan across all workstreams — tracking tasks, milestones,dependencies, and critical path items
• Monitor sprint velocity,identify trends, and proactively flag risks and schedule impacts to the ProgramLead
• Track resource utilizationacross team members, flagging over-allocation or capacity gaps in advance
• Ensure delivery artifacts(designs, configurations, test plans, cutover checklists) are completed on timeand meet quality standards
  
  

Reporting& Stakeholder Communication

• Produce clear, concise, andaccurate status reports on a regular cadence (weekly / bi-weekly) for bothinternal and external audiences
• Serve as the primary point ofcontact for the client on day-to-day project matters — providing timely,professional updates on progress, risks, and decisions
• Escalate appropriately to theProgram Lead / Account Executive, ensuring no surprises in either direction
• Prepare meeting agendas,document decisions and action items, and track follow-through to closure
  
  

Team &Relationship Management

• Build strong workingrelationships with cross-functional team members including business analysts,developers, QA, and solution architects
• Foster psychological safetywithin the team, encouraging open communication and collaborativeproblem-solving
• Partner with the Program Leadto align project delivery with broader account goals and client success metrics
  
  

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Required

Qualifications & Experience:

• 3–6 years of project managementexperience in software product implementations or technology deliveryenvironments
• Hands-on experience runningScrum ceremonies and working within Agile/Scrum frameworks
• Demonstrated ability to managedetailed, line-level project plans and track multi-workstream programs
• Experience interfacing directlywith external clients and delivering professional status communications
• Proficiency with projectmanagement tools (e.g., Jira, Azure DevOps, MS Project, Smartsheet, orequivalent)
  
  

Preferred

• CSM (Certified Scrum Master),PMP, or equivalent certification
• Experience in healthcare IT, payer/provider systems, or enterprise SaaS implementations
• Familiarity with SDLC, release management, and UAT processes
• Experience supporting sales or delivery through client-facing account management activities
  
  

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Scope Of Engagement

Internal Focus

• Run all Scrum ceremonies end-to-end
• Own and update the daily line-level project plan
• Manage and prioritize the product backlog
• Monitor resource utilization and flag gaps
• Create internal status reports and escalations
• Build team cohesion and resolve blockers
  
  

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External Focus

• Deliver structured status updates to the client
• Present risks, decisions, and upcoming milestones
• Build trust and credibility as a reliable point of contact
• Communicate professionally in writing and verbally
• Align client expectations with delivery realities
• Represent the organization with professionalism
  
  

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Core Competencies

Organization & Planning

Manages complexity with precision — maintains structured plans, tracks every open item, and ensures nothing falls through the cracks in a fast-paced, multi-workstream environment.

Communication

Articulates clearly and confidently across audiences — from developer stand-ups to executive steering calls. Writes crisply; speaks with intent.

Assertiveness

Drives accountability without aggression. Comfortable holding team members and stakeholders to commitments, escalating risks proactively, and pushing back when scope or quality is threatened.

Technical Understanding

Understands enough about software delivery, APIs, configuration, and system integrations to ask the right questions, assess risk, and translate technical realities into business language.

Client Relationship Management

Builds trust through reliability, transparency, and professionalism. Reads the room, manages expectations, and knows when to escalate vs. resolve.

Agile Practitioner

Brings discipline and flexibility to Agile — runs ceremonies with purpose, uses metrics to guide decisions, and adapts the framework to the context of the engagement.

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Success Profile

In the first 60 days, a successful candidate will have:

• Taken full ownership of project plans and backlog management across assigned implementations
• Established a consistent reporting rhythm trusted by both the client and the Program Lead
• Built visible rapport with delivery team members and demonstrated the ability to unblock progress independently
• Demonstrated assertive, professional communication in client-facing settings — earning credibility as are liable delivery partner