PROJECT MANAGER - Project Management-Infrastructure

Job Description ? Project Manager

1. Role Overview

Responsible for planning, executing, and managing IT projects and service transition initiatives from initiation through completion. The role involves coordinating cross-functional teams, managing customer expectations, tracking project scope, schedule, risks, resources, and financials, and ensuring successful delivery within agreed timelines and quality standards.

1. Key Responsibilities

• Plan and manage projects from initiation through successful completion.
• Define project scope, objectives, deliverables, milestones, timelines, and responsibilities.
• Coordinate cross-functional teams across Database, Cloud, Infrastructure, Application, and other technology tracks.
• Act as the primary point of contact for project-related communication with customers and stakeholders.
• Conduct regular project status meetings and provide progress updates to customers and leadership.
• Track project schedules, dependencies, milestones, deliverables, and overall project health.
• Manage project risks, issues, dependencies, and escalations and drive them to closure.
• Manage project resources, capacity, allocation, and utilization to ensure effective delivery.
• Coordinate recruitment, onboarding, knowledge transfer, shadowing, and transition activities where required.
• Manage project financials, effort utilization, billing inputs, SOWs, Change Requests, and commercial dependencies.
• Work closely with Sales, Finance, Contracts, HR, and technical teams to ensure smooth project execution.
• Ensure project deliverables meet agreed scope, quality, timelines, and customer expectations.
• Drive process improvements, standardization, automation, and operational efficiency initiatives.
• Manage project documentation, governance, action items, decisions, and status reports.
• Identify opportunities for resource optimization and improved project profitability.
• Support new projects and customer engagements through project planning, estimation, staffing, and transition activities.
• Lead customer escalations and ensure timely resolution of project-level concerns.
• Conduct project reviews and identify lessons learned and improvement opportunities.
• Ensure appropriate governance and communication throughout the project lifecycle.

1. Project Management Areas

• Project Planning & Execution
• Scope, Schedule & Cost Management
• Resource & Capacity Planning
• Risk & Issue Management
• Customer & Stakeholder Management
• Project Governance
• Transition & Knowledge Management
• SOW & Change Request Management
• Financial & Commercial Tracking
• Cross-functional Team Management
• Service Delivery Coordination
• Continuous Improvement

1. Key Performance Indicators

• On-time project delivery
• Project scope and quality compliance
• Customer satisfaction
• Resource utilization
• Project profitability
• Risk and issue closure
• Successful transitions and onboarding
• Stakeholder satisfaction
• Project governance and reporting
• Delivery team performance

1. Preferred Experience

• 12+ years of experience in IT Services / Project Management / Managed Services.
• Experience managing enterprise IT projects and global customers.
• Strong experience in cross-functional team management.
• Experience managing project budgets, resources, timelines, risks, and deliverables.
• Experience with SOWs, Change Requests, commercial coordination, and customer governance.
• Strong understanding of IT service management and project delivery processes.
• Excellent communication, stakeholder management, negotiation, and presentation skills.
• Strong ability to manage multiple projects and priorities simultaneously.