Project Manager, Payments Operations - Associate

• Drive delivery of strategic programs and cross-functional projects across Payments Operations.
• Manage project plans, governance routines, milestones, risks, dependencies, and stakeholder communications.
• Develop executive presentations, business reviews, scorecards, and management reports for senior leadership,
• Build dashboards and performance reporting to drive data-driven decision making.
• Analyze operational data to identify trends, risks, and opportunities for improvement.
• Partner with Operations, Product, Technology, Risk, Compliance, and Finance teams to execute strategic priorities.
• Drive operational excellence initiatives focused on process improvement, automation, and simplification.
• Support transformation efforts involving Data Analytics, Digital Transformation, Intelligent Automation, and Artificial Intelligence.
• Prepare materials for leadership forums, governance meetings, and executive reviews.
• Ensure all projects are completed in accordance with all Risk, Control, and other relevant firm-wide guidelines, maintaining our control environment.

• Proven expertise in managing or leading complex projects or programs from inception to execution, demonstrated through 7+ years of experience or equivalent.
• Demonstrated ability to apply advanced analytical, technical, and problem-solving skills in a project management context.
• Proficiency in using software applications, digital platforms, and other technological tools to solve problems, improve processes, and effectively communicate and collaborate with clients and stakeholders.
• Advanced Microsoft PowerPoint skills with the ability to create executive-ready presentations and leadership communications.
• Advanced Microsoft Excel skills, including data analysis, dashboard creation, Pivot Tables, Power Query, and reporting automation.
• Strong analytical, problem-solving, and stakeholder management capabilities.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities and deliver results in a fast-paced environment.
• Experience in Payments Operations, Transaction Banking, Treasury Services, Financial Services, Project Management, or Business Management.

• Experience within Global Payments, Cash Management, Treasury Services, or Wholesale Banking Operations.
• Hands-on experience with analytics and visualization tools such as Tableau, Alteryx, Power BI, or Qlik.
• Experience creating dashboards, automating reporting processes, and developing management information solutions.
• Exposure to Digital Transformation, AI, Intelligent Automation, or Operational Excellence initiatives.
• Professional certification such as PMP, Agile, Lean Six Sigma, or equivalent.

Key Skills: Project & Program Management, Executive Presentation Development, Advanced Excel & Data Analytics, Tableau / Power BI Dashboarding, Alteryx Workflow Automation, Stakeholder Management, Business Governance, Process Improvement, Operational Excellence, Data Storytelling & Visualization.

Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes.