Project Manager HR Systems / SuccessFactors

Key Responsibilities

Project Planning & Execution

• Support project initiation activities including scope definition, timelines, milestones, dependencies, and resource planning.
• Develop and maintain detailed project plans and trackers.
• Coordinate activities across business, technology, and vendor teams to ensure timely execution.
• Track project progress against milestones and communicate status, risks, and issues.
• Follow up on action items and ensure commitments are completed as planned.
• Facilitate project meetings, working sessions, and stakeholder reviews.
• Maintain project documentation and ensure information remains current and accurate.

Change & Release Coordination

• Coordinate change implementation activities across impacted systems, teams, and vendors.
• Prepare and distribute stakeholder communications related to planned changes.
• Track responses, confirmations, and readiness activities from impacted parties.
• Coordinate development activities associated with approved change requests.
• Track testing progress including system, integration, and user acceptance testing.
• Support deployment planning and go-live readiness activities.
• Coordinate hyper care activities following production implementations and provide regular status reporting.

Project Tracking & Reporting

• Maintain accurate project schedules, RAID logs, action trackers, and status reports.
• Monitor project health and identify schedule risks, dependencies, and blockers.
• Escalate issues requiring management attention.
• Prepare weekly and monthly status reports for stakeholders and leadership.
• Produce dashboards and metrics to support project decision-making.
• Ensure reporting reflects current project status and agreed priorities.

Project Support & Governance

• Maintain visibility of assigned project backlogs and work intake.
• Support backlog review and prioritization discussions led by program and business leaders.
• Track delivery commitments and provide progress reporting.
• Coordinate escalation tracking and resolution activities.
• Maintain alignment of project data across tools such as Jira, Planview, ServiceNow, and Smartsheet.
• Support change control and governance processes.
• Ensure required approvals, documentation, and evidence are completed and retained.

Documentation & Approval Management

• Manage project and controlled-document workflows through completion.
• Upload and maintain documentation within enterprise document management platforms.
• Route documents for review and approval, monitoring progress and following up with reviewers and approvers.
• Escalate approval delays that may impact project timelines.
• Ensure approval records are completed and linked to project or change closure activities.

Stakeholder Coordination

• Work effectively with stakeholders across multiple functions, geographies, and time zones.
• Ensure alignment on key deliverables, timelines, dependencies, and decisions.
• Communicate clearly and professionally with both technical and non-technical audiences.
• Build strong working relationships across project teams and supporting functions.

Required Qualifications

• 47 years of experience in Project Management, Technical Project Coordination, PMO, or Delivery Management roles.
• Understanding of core LMS concepts and technical implementation.
• Experience supporting technology, data, analytics, platform, or system implementation projects.
• Strong planning, organization, and execution skills.
• Demonstrated ability to manage multiple concurrent initiatives.
• Strong stakeholder coordination and communication skills.
• Experience tracking project schedules, risks, issues, dependencies, and action plans.
• Working knowledge of Agile and traditional project delivery approaches.
• Experience using Jira, Jira Align, ServiceNow, Smartsheet, Microsoft Project, and Microsoft Office 365.

Preferred Qualifications

• Experience supporting HR systems, enterprise platforms, or data initiatives.
• Experience working in a regulated environment such as pharmaceutical, healthcare, or life sciences.
• Familiarity with change management, release management, and governance processes.
• Experience with document management platforms such as Veeva.
• Exposure to Agile or SAFe delivery methodologies.

Key Technical Areas

Area

Primary Focus

Expected Contribution

Project & Program Delivery Tools

Jira, Jira Align, Microsoft Project, Smartsheet

Plan, track, and report on multiple concurrent workstreams.

SuccessFactors / LMS Domain Knowledge

Core LMS concepts, HR systems/platform implementation

Translate business and technical requirements into trackable delivery plans.

Change & Release Governance

Change control, release coordination, ServiceNow/Planview alignment

Coordinate go-live readiness, testing, and hyper care with no missed steps.

Documentation & Approval Management

Controlled-document workflows, Veeva

Ensure documentation and approvals are complete before project or change closure.

Success in This Role Looks Like

• Project plans, RAID logs, and trackers stay current, giving leadership clear visibility into progress, risks, and next steps.
• Change and release activities move through testing, deployment, and hyper care with no missed readiness steps.
• Governance and documentation requirements, including approvals and Veeva records, are complete before project or change closure.
• Stakeholders across geographies and time zones stay aligned on deliverables, timelines, and decisions.