Project Manager (Electricity Utility Billing System Implementation)

Role & responsibilities

The Project Manager will lead the end-to-end implementation of large-scale Electricity Utility Billing, CIS, and CRM projects. The role is responsible for project planning, execution, stakeholder management, risk mitigation, resource management, quality assurance, and successful project delivery within scope, schedule, budget, and quality objectives.

• Develop project plans, schedules, resource allocation, and milestone tracking.
• Manage end-to-end implementation of Utility Billing, CIS, CRM, Metering, Collections, and Customer Service solutions.
• Ensure timely delivery while meeting scope, quality, and budget commitments.
• Monitor project progress and drive issue resolution.
• Stakeholder & Customer Management
• Act as the primary interface between utility stakeholders, implementation teams, vendors, and management
• Conduct project governance meetings, status reviews, and steering committee discussions.
• Maintain strong customer relationships and ensure stakeholder satisfaction.

Preferred candidate profile

• 10+ years of experience in implementing Electricity Utility Billing/CIS/CRM solutions.
• Experience delivering large-scale utility projects for Electricity Distribution Companies (DISCOMs).
• Strong understanding of Metering, Billing, Collections, Customer Service, and Smart Metering (AMI).
• Experience managing enterprise implementations for utilities with over 1 million consumers.
• Exposure to government/public sector utility projects and multi-vendor environments.
• Proven track record of successfully delivering complex digital transformation projects using modern enterprise technologies.