Project Manager - Customer Delivery

Project Manager (PM) – Customer Delivery

Role Overview

As a Project Manager in the Customer Delivery team, you will be responsible for delivering

multiple customer implementations and/or larger, more complex insurance customers. In

addition to owning delivery outcomes, you will help scale delivery excellence by managing

complexity, mentoring Associate Project Managers, and driving consistency across projects.

Key Responsibilities

• Own delivery outcomes across multiple customer implementations and/or large, complex

customer engagements

• Act as the primary escalation point for customers and internal teams, managing risks,

scope, and delivery challenges

• Lead complex customer interactions to shape requirements, delivery approach, and

implementation strategy

• Oversee project planning and execution across projects, ensuring timelines, quality

standards, and customer expectations are met

• Mentor and guide Associate Project Managers on delivery execution, client handling, and

risk management

• Drive continuous improvement initiatives across customer delivery, including adoption of AIenabled tools and processes

Required Skills and Experience

• 6–9+ years of experience in project management, consulting, or customer delivery roles

• Proven experience managing multiple projects and/or large, complex client

implementations

• Strong stakeholder management skills, including senior client leadership

• Deep ability to manage ambiguity, risk, and cross-project dependencies

• Strong understanding of enterprise software delivery; insurance or insurtech experience

strongly preferred

• Ability to influence delivery strategy and contribute to AI-driven delivery transformation

Nice to Have

• Prior experience in P&C insurance or insurtech

• Experience managing or mentoring project managers

• Project management certification (PMP, Agile, Scrum