Project Manager (CCM)

Exposure in CCM (Customer Communication Management) Industry is mandatory.

Location: Mohali
Work Model: Work form Office

Shift: US shift
Experience: 8-10+ years overall CCM Experience in development role, including 2-3+ years in Project Management/Project Coordination.

Job Description:

BelWo is looking for a Technical Project Manager with a strong technical background and hands-on experience in Customer Communication Management (CCM) technologies. The ideal candidate should have started their career in a development/technical role and transitioned into project management, giving them the ability to understand both technical and business requirements.

The candidate will be responsible for managing projects end-to-end, from requirement gathering and client discussions through development, QA, implementation and delivery, while ensuring projects are delivered within agreed timelines, scope and quality standards.

Key Responsibilities:

• Manage multiple CCM projects from requirement gathering to final delivery.
• Act as the primary point of contact for clients and actively participate in client calls, requirement discussions, solution walkthroughs and project updates.
• Work closely with development, QA, business and operations teams to ensure smooth project execution.
• Translate business/client requirements into clear technical requirements and coordinate with development teams for implementation.
• Leverage previous development experience to understand technical challenges, dependencies, estimations and solutions.
• Manage and mentor a team of developers/technical resources and ensure effective allocation of work.
• Track project timelines, deliverables, risks, dependencies and resource utilisation.
• Proactively identify project risks and drive appropriate mitigation plans.
• Ensure proper project documentation, status reporting and governance.
• Drive continuous improvement in project processes, delivery practices and reporting.
• Handle client expectations, escalations and communication throughout the project lifecycle.
• Ensure adherence to quality, security and compliance requirements.
• Perform any other project-related responsibilities as assigned by the Director.

Required Technical Exposure:

Candidates should have hands-on development/technical experience in CCM technologies, preferably one or more of:

• Quadient
• OpenText / Exstream
• SmartCOMM
• Solimar
• Other relevant CCM platforms

A strong understanding of CCM development, templates, document composition, workflows, migrations/integrations and technical project dependencies will be highly preferred.

Experience & Skills:

• 8-10+ years of overall CCM technical experience, preferably with a development background.
• Minimum 2-3 years of experience in Project Management / Project Coordination / Technical Project Management.
• Experience managing a team of developers/technical resources.
• Proven experience handling projects from requirement gathering to delivery.
• Strong experience in client communication and stakeholder management.
• Excellent analytical, problem-solving and decision-making skills.
• Good understanding of Agile, Waterfall or Hybrid methodologies.
• Experience with project management tools such as Jira, MS Project, Trello, Smartsheet or similar.

Qualification:

• Must have - B.Tech/B.E. in Computer Science, IT or related field, MCA, MBA or equivalent.
• Good to have - PMP, PRINCE2, CSM or other recognised Project Management certification

What we're looking for: Someone who can speak the language of both developers and clientsa technically strong professional who has moved into project management and can independently drive CCM projects from requirement gathering through successful delivery.