Project Manager - Associate

You are a strategic thinker passionate about driving solutions in Client Tax Operations & E-Invoicing. You have found the right team.

As Client Tax Operations & E-Invoicing Professional / Lead within our Client Tax Operations (India Utility), you will be responsible for setting and improving our organizational objectives, and ensuring their consistent accomplishment.

Job Responsibilities

• Analyze requirements and draft clear user stories.
• Drive program working groups to resolve open questions, define interlocks, estimate, build, and test deliverables.
• Partner with global LOB Operations teams to execute e-invoicing services.
• Maintain a strong and stable operational environment with robust controls, checks, and balances.
• Embed a client-centric approach across the team to maximize client experience.
• Ensure ongoing compliance with applicable laws and regulations across markets.
• Coach teams through soft-skill development and technical training while supporting talent management, retention, succession planning, and critical coverage.
• Communicate consistently through a clear, regular communication plan across stakeholders.
• Apply end-to-end process expertise across SOPs, validation points, and international tax reclaims processing.
• Influence technology enhancements by articulating stakeholder needs and leading change management initiatives.
• Develop and implement tools to improve quality and accuracy, identify efficiency opportunities, and execute changes in a controlled manner.

Required qualifications, capabilities and skills

• Graduate or Post-Graduate degree.
• Minimum 8 years of experience in operations.
• Experience working with indirect tax programs such as e-invoicing.
• Familiarity with Taxation and Tax Operations across multiple markets.
• Good understanding of the SDLC.
• Minimum 4 years of experience as a business analyst and tester.
• Excellent verbal, written, and documentation skills with clear, concise, logical writing.
• Ability to operate in a high standards risk and control environment.
• Experience in client service and relationship management, communicating complex issues with internal and external stakeholders.
• Strong strategic planning and execution skills with a hands-on approach.
• Proficiency in MS Office (including Outlook, PowerPoint, Excel, Word, Project) and AI tools.

Preferred qualifications, capabilities and skills

• Relevant tax market knowledge or industry experience.
• Knowledge of financial markets and the banking industry.
• Advanced knowledge of Alteryx, Tableau, and UI Path.