Project Management Office Business Partner

Job Summary

The PMO Business Partner acts as a centralized governance and resource coordination function, ensuring operational efficiency, compliance, and accurate forecasting.

Responsibilities

• Governance Audits: Review project documentation for compliance with PMO frameworks and track corrective actions.
• Data Integrity: Ensure project owners are maintaining OpenAir data accuracy (go-live dates, RAG status, resource bookings).
• RAG Reviews: Track actions and support the Customer solutions manager. Ensure action ownership and closure.
• New Project Intake: Review new orders, support the Customer solutions manager to allocate project owners, and support onboarding through weekly calls with PM managers.
• Forecasting Support: Provide accurate data and reports for business forecasting and work with the project owner to ensure projects are booked correctly or forecast.
• Partner Coordination: Monitor partner bookings, ensure backlog progress, and maintain weekly alignment calls.
• CSAT & Escalation Monitoring: Provide administrative support for CSAT tracking and escalation processes (not responsible for managing escalations).
• Backlog Management: Track backlog status, ensure bookings, and close actions in collaboration with PM managers.
• Data Insights & Reporting: Deliver weekly and monthly reports on utilisation, backlog, and governance compliance.

What You Will Do

• Governance & Compliance: Conduct monthly audits, RAG reviews, and ensure PMO process adherence.
• Forecast Accuracy: Deliver actionable utilisation and backlog data for forecast calls and budget alignment.
• Partner Delivery Enablement: Coordinate partner bookings and readiness across departments.
• Project Allocation Efficiency: Act as first point of contact for new projects; resolve resource conflicts proactively.
• Administrative Support: Reduce PM and consultant burden by managing bookings, tracking actions, and maintaining toolkits if appropriate.
• CSAT Monitoring: Analyse feedback trends and escalate issues to relevant teams.
• Internal Alignment: Run weekly readiness sessions and maintain PM frameworks and toolkits.

What You Will Have

• Attention to detail for reviewing documentation and identifying gaps
• Data accuracy and integrity skills
• Reporting and analytics skills
• Comfortable with Excel or BI tools for data insights
• Strong communication and organisational skills
• Relationship management skills particularly with Partners
• Familiarity with PMO frameworks and audit processes
• Proactive, administrative rigour
• Familiarity with OpenAir is preferred but not essential
• Ability to work across multiple workstreams simultaneously with strong prioritisation

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.